Job Description

BCMA - Ballarat Centre of Music and the Arts - Ballarat East VIC

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We have an exciting opportunity for an organised, enthusiastic and detail-oriented Office Administrator & Customer Service person to join our administration team at the Ballarat Centre of Music & the Arts (BCMA).

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This is a varied and fast-paced role supporting the day-to-day operations of our vibrant performing arts centre and the BCMA community.

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The successful applicant will have a minimum of 1-2 years' office administration experience , excellent organisational skills and a genuine passion for providing outstanding customer service.

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APPLICATIONS CLOSE Tuesday, November 3rd.

ROLE DESCRIPTION n

The person accepting this role will be responsible for a combination of front-of-house customer service, administration and general office duties , supporting the BCMA administration team and the daily activities of our students, families and teaching staff.

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We are looking for a vibrant, enthusiastic and efficient individual who is highly motivated, adaptable and able to work effectively both independently and as part of a small, busy team.

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The successful applicant will be comfortable working with a wide range of age groups , from young children through to adults, and will have a friendly, approachable manner and the ability to remain calm and professional in a busy environment.

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This is a demanding and rewarding role that requires:

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Exceptional organisational and time-management skills

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Strong attention to detail

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The ability to multitask and prioritise competing demands

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Excellent communication and interpersonal skills

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Initiative and the ability to problem-solve

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The ability to work independently and as part of a team

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A high level of computer literacy

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Confidence dealing with customers, students, parents and staff

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The ability to learn new systems and processes quickly

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A positive, can-do attitude and willingness to contribute to the wider BCMA team

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DAY-TO-DAY RESPONSIBILITIES n

Every day at BCMA is different, providing an interesting, varied and ever-changing role. Duties may include:

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Greeting and assisting students, families and visitors at reception

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Providing a high level of friendly and professional customer service

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Responding to customer enquiries in person, by phone and via email

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General office administration and reception duties

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Data entry and maintaining accurate student and customer records

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Basic bookkeeping and processing financial information

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Taking payments and assisting with account enquiries

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Assisting with scheduling, timetabling and lesson administration

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Managing communications and correspondence

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Assisting with enrolments, withdrawals and general customer administration

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Uniform fitting, sales and stock management

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Assisting with the organisation and administration of classes, events and productions

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Supporting teachers and the wider administration team

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Filing, document management and general office organisation

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Assisting with day-to-day problem solving and unexpected situations

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Other administrative duties as required to support the smooth running of BCMA

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ESSENTIAL EXPERIENCE & SKILLS n

The successful applicant must have:

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A minimum of 1-2 years' office administration experience

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Previous experience in a customer service or front-office environment

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Basic data-entry level bookkeeping experience

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Strong computer and administrative skills

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Excellent attention to detail and accuracy

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Excellent written and verbal communication skills

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Strong organisational and time-management abilities

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The ability to confidently manage multiple tasks and deadlines

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A professional, friendly and approachable manner

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A background or interest in music, dance, drama or the performing arts would be advantageous, but is not essential .

THE IDEAL PERSON n

We are looking for someone who will thrive in a busy, creative and people-focused workplace and who genuinely enjoys being part of a team.

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You will be someone who is:

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Organised. Reliable. Proactive. Friendly. Adaptable. Efficient.

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No two days at BCMA are exactly the same, so the ability to think on your feet, take initiative and approach challenges with a positive attitude is essential.

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This is a fantastic opportunity for someone who enjoys working with people, loves variety and wants to be part of a vibrant performing arts community.

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This part-time role requires availability for evenings and weekends.

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📌 Office Administrator & Customer Service (City of Ballarat)
🏢 BCMA - Ballarat Centre of Music and the Arts
📍 City of Ballarat