Job Description

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- Answer the switchboard in a courteous and professional manner.
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- Liaise with patients and their families in a compassionate manner.
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- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
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- Responsible for petty cash dispersal and reconciliation.
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- Responsible for maintaining the levels of and ordering general office supplies.
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- Responsible for bookings and maintaining patient transport.
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- Provides assistance with the quality improvement program.
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- Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
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- Creates and maintains patient Newsletter.
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- Other duties and responsibilities as assigned.
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- To admit and discharge patients within a centralized billing system.
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- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
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- To conduct eligibility checks on all new patients with their Private Health Fund.
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- Prepare invoices and credit notes in relation to revenue generation.
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- Prepare and collate all required supporting documentation required to accompany invoices.
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- Undertake banking procedures for all cheque and cash payments.
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- Prepare and maintain an accurate record management system of all patient records.
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- Prepare and maintain reconciliation records.
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- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
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- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients
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General Administration nn




- Answer the switchboard in a courteous and professional manner.
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- Liaise with patients and their families in a compassionate manner.
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- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
n
- Responsible for petty cash dispersal and reconciliation.
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- Responsible for maintaining the levels of and ordering general office supplies.
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- Responsible for bookings and maintaining patient transport.
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- Provides assistance with the quality improvement program.
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- Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
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- Creates and maintains patient Newsletter.
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- Other duties and responsibilities as assigned.
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Billing Administration nn
- To admit and discharge patients within a centralized billing system.
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- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
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- To conduct eligibility checks on all current patients with their Private Health Fund.
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- Prepare invoices and credit notes in relation to revenue generation.
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- Prepare and collate all required supporting documentation required to accompany invoices.
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- Undertake banking procedures for all cheque and cash payments.
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- Prepare and maintain an accurate record management system of all patient records.
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- Prepare and maintain reconciliation records.
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Patient Service nn
- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
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- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients
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and visitors including ordering.

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- Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the
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clinic.

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- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
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- Manages the ordering of all stock and consumables for the operation of the clinic.
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- Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the
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- Purchasing Officer.
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- Maintains Clinical Manager database.
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- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
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- Coordinates collection of blood samples by pathology lab, help spin blood before collection.
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- Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
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- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for
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visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).

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- Engages in internal and external in-service activities to enhance / maintain skills and knowledge
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📌 Office Patient Assistant (City of Gold Coast)
🏢 Fresenius Medical Care
📍 City of Gold Coast