Kleen Genie is looking for a confident, organised and proactive Operations Scheduler to become the operational engine of our business.
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If you have experience scheduling technicians in a trades or field service environment and enjoy keeping jobs, people and systems running smoothly, this is the role for you.
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This position is full time and office-based to begin with to ensure strong onboarding and training. Once established and confident in the role, some flexibility for work-from-home days may be available.
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About the Role
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You will be the central coordination point between customers, technicians and the workshop.
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Your ability to manage schedules, communicate clearly and stay on top of systems will directly impact the success of our daily operations.
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This is not an entry-level admin role. We are looking for someone who understands the pace and urgency of a trades business.
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Key Responsibilities
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Scheduling & Customer Coordination
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Managing emails for quotes and job enquiries
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Scheduling field technicians across Brisbane
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Preparing and sending quotes
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Answering incoming calls professionally
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Managing job changes and urgent bookings
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Financial & Job Administration
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Raising invoices
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Following up outstanding payments
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Ensuring job documentation is accurate and complete
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Workshop & Operations Support
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Ordering workshop parts and consumables
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Keeping Fleetio updated (vehicles, servicing and equipment tracking)
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Maintaining ServiceM8 accuracy and Knowledge Centre updates
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Coordinating technician weekly check-ins
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Preparing toolbox meeting documentation
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Maintaining organised Google Drive systems
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Light People & Compliance Administration
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Updating Employment Hero (inductions and compliance tracking)
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Assisting with performance review tracking
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Note: Some HR-related duties may transition out of this role as the business grows.
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What We're Looking For:
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Essential
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Minimum 2+ years experience scheduling in a trades or field service environment
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Strong knowledge of Brisbane geography
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Experience coordinating multiple technicians
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Confident phone and email communication skills
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Strong attention to detail
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Ability to prioritise and remain calm under pressure
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Highly Regarded
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ServiceM8 experience
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Fleetio or fleet management software experience
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Experience in a workshop or mechanical workplace
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The Right Person Will Be
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Proactive and solutions-focused
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Structured and organised
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Comfortable managing competing priorities
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Confident liaising with technicians and customers
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Systems-minded and efficient
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If you enjoy being the person who keeps everything running behind the scenes, you will thrive in this role.
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What We Offer
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$75,000 + Super
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Stable, established Brisbane business
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Supportive leadership
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Opportunity to grow with the company
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Flexibility once trained and established
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How to Apply
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Please submit your resume along with a short cover letter outlining:
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Your experience scheduling within trades
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The systems you have used (ServiceM8, Fleetio, others)
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Your availability
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We look forward to welcoming the right person to the Kleen Genie team.