Technetics Data Recovery is part of the Technetics Group, a growing, family-owned organisation spanning Data Recovery, Consulting, Cybersecurity, Artificial Intelligence and Marketplace.

The Group has been recognised by CRN and MSP Mentor among the top 50 fastest-growing IT companies in Australia and Asia.

Joining our team gives you the opportunity to build your skills in a specialist business, with potential career opportunities across the wider group.

The Role:

You’ll handle customer enquiries by phone, email and face to face, taking ownership of customer communication throughout the recovery process.

Proactive follow-up is an important part of the job. You’ll be comfortable discussing pricing, answering questions and asking customers whether they’re ready to proceed.

Your responsibilities will include:

- Responding to enquiries and helping customers understand the assessment and recovery process.
- Following up quotes, addressing concerns and converting quotes into confirmed sales.
- Keeping customers informed about their case, including progress and agreed next steps.
- Working with technical specialists to communicate accurate information and realistic expectations.
- Following up outstanding invoices and processing payments.
- Maintaining accurate CRM records, follow-up tasks and daily activity reporting.
- Staying in contact with existing referral partners and supporting repeat business.
- Working towards agreed sales and service targets.

What you’ll bring





We’re looking for someone who:

- Builds rapport and communicates clearly over the phone and in writing.
- Is comfortable making proactive follow-up calls and discussing quotes and pricing.
- Listens carefully and responds calmly when a customer is concerned or frustrated.
- Keeps commitments and manages several enquiries without losing track of the details.
- Uses a CRM consistently and keeps clear records.
- Takes responsibility for results and asks for support when needed.
- Is curious about technology and willing to learn.
- Experience in technology, telecommunications, repairs or another service-based sales environment would be practical, but you don’t need to be a technical specialist to apply.

Why join Technetics?

- $70,000–$90,000 plus super
- On-the-job training , with experienced colleagues to help you build your knowledge and confidence.
- Professional development opportunities to strengthen your skills and support your career.
- Room to grow , within Data Recovery or across the broader Technetics Group as the business expands.
- A family-owned business that values family. We care about our people and treat our team with that same sense of care and respect.
- Work that matters to your customers , helping them navigate the loss of important business information or personal data.

Applicants must hold Australian working rights appropriate to this full-time position.

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📌 Customer Service & Sales Consultant - Data Recovery (Melbourne)
🏢 Technetics Consulting
📍 Melbourne