Job Description

Job Description n

n
- This role offers the chance to make a meaningful impact while building your skills in administration, research, customer service and casework.
n
- Join a growing Federal Government agency with a robust focus on operational excellence and career development.
n
- Enjoy work from home on occasion, a competitive hourly rate, and the potential for extension or permanency,
n

Your New Company n

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role n

You will be responsible for:

n

n
- Delivering high-quality customer service and support to clients, customers, and stakeholders across phone, email, and face-to-face channels.
n
- Managing and resolving complex enquiries, using sound judgement to provide accurate advice and identify appropriate solutions.
n
- Monitoring shared inboxes and workflows, prioritising tasks, escalating critical matters, and ensuring service standards are met.
n
- Conducting assessments, reviewing information, and making informed recommendations in line with legislation, policy, and operational guidelines.
n




- Supporting project and operational activities through research, analysis, reporting, and continuous improvement initiatives.
n
- Collaborating with internal teams and stakeholders to resolve issues, manage risks, and contribute to positive outcomes for customers and the organisation.
n

About the Candidate nn
- Strong communication skills with the ability to engage empathetically with participants.
n
- A commitment to delivering high-quality customer service and supporting individuals with disabilities.
n
- Ability to manage multiple priorities efficiently and maintain attention to detail.
n
- Problem-solving capability to identify issues and develop practical solutions.
n
- Knowledge of disability services and frameworks (or willingness to learn).
n
- Ability to work collaboratively in a team environment and adapt to changing priorities.
n

Work Environment nn
- Contract though until December 31st, 2026 (strong view for extension).
n
- Hourly rate of $43.82 + super.
n
- Full-time hybrid contract
n
- Australian Citizenship is required.
n

What You'll Get in Return nn
- An opportunity to progress your career with a large Federal Government agency.
n
- A positive and open working culture, with training provided.
n
- Weekly pay cycle.
n
- Online timesheet submission and approval.
n
- Nominated superannuation fund.
n

n

#J-18808-Ljbffr

📌 Aps4 Participant Support Officer (Mount Isa)
🏢 Live North West QLD
📍 Mount Isa