Job Description

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Position Summary

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A Software Technical Analyst is an entry level position that introduces a new employee to the Ignition ecosystem as well as develop soft skills and customer service.

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Core Duties and Responsabilities

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The responsibility of the employee is to develop strong basic knowledge of Ignition and subsystems (OPC-UA, Transaction Groups, Tag History, Modular Architecture, etc.); a basic knowledge of the industrial automation industry and the way that Ignition is used in a variety of sub-industries. They will participate in a structured training program that will include Inductive University and in-person training. They must be able to pass the Ignition Core Certification and Gold test at the end of the training. They will participate in a variety of activities that will support the Technical Support Department, while giving them broad experience with the software, associated technologies and the activities of other departments within Inductive Automation.

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Activities include:

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- Support ticket triaging: collecting information from customers in order to craft effective technical support tickets that can be efficiently handled by Support Engineers; learning to identify, at a high level, different categories of issues and how to prioritise them
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- Basic troubleshooting
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- Effectively communicating technical issues both internally and externally to customers
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- Applying knowledge of various technologies including SQL databases, Python, networking, Windows, and Linux
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- Learning to use virtualization technologies such as docker,



AWS and VMWare to simulate complex architectures
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- Participating in various department initiatives
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- Participating in and leading peer-to-peer trainings
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- At later stages in the program, working directly out of the ticket queue and conducts Support ticket research; such as troubleshooting reported issues, identifying and researching potential bugs, and writing effective bug tickets
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- Applying knowledge and utilizes resources available to help with identification and track of customer issues (i.e. Support Channel, User Manual, Inductive Automation Forums, Management)
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Requirements

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- In progress with a College Degree in Computer Science, Computer Engineering, or similar experience
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- Familiarity with Windows, Linux (Ubuntu) and OSX Platforms
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- Familiarity with programming concepts (Java, Python, similar)
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- Familiarity with SQL databases (MS SQL Server, MySQL, Oracle, similar)
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- Experience with SQL languages
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- General networking experience (routers, switches, subnets, vlan, etc)
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- A broad technical curiosity and proven technical understanding
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- Excellent communication & interpersonal skills
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Values

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- Passionate and curious problem-solver
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- Self-starter with a robust sense of professionalism
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- Genuinely caring
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- Eager to collaborate and create positive change
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- Takes ownership and accountability
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Physical Requirements

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- Able to sit or stand for up to 8 hours
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- Frequent use of keyboard
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- Frequent use of telephone and/or headset
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📌 Software Technical Analyst (Brisbane)
🏢 Inductive Automation Australia Pty
📍 Brisbane