Job Description

Property Claims Consultant

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Brisbane | Insurance | Claims

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Are you an experienced insurance professional looking to take the next step in your claims career?

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Mayday Recruitment is partnering with a highly respected insurer specialising in the Strata Community to recruit a Claims Consultant to join their Claims Assist team.

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This is an opportunity to join a customer-focused claims environment where you'll play an important role in delivering a seamless claims experience, managing a portfolio of property claims and supporting a broader national claims function.

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Why You'll Love This Role

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n Join a specialist insurer with a strong focus on the Strata Community
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n Work within a collaborative and supportive national claims team
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n Manage a portfolio of select property claims from lodgement through to resolution
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n Make a genuine impact on customer experience and claims outcomes
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n Be part of a team focused on improving claims processes and delivering best practice
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n Opportunity to contribute to projects, workshops and the future development of the Claims Assist model
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About the Role

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As a Claims Consultant, you'll be responsible for providing a high-quality claims experience from the initial notification through to ongoing claim management.

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You'll work closely with internal teams, customers and suppliers to ensure claims are managed efficiently, accurately and in line with policy conditions and regulatory requirements.

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Key responsibilities will include:

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n Deliver an exceptional lodgement and initial contact experience for customers, supporting an efficient First Notification of Loss (FNOL)
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n Manage a portfolio of select property claims in line with the Claims Assist function
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n Assess claims and make appropriate indemnity and liability decisions within delegated authority
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n Accurately set claim reserves based on available information
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n Appoint and liaise with appropriate suppliers throughout the claims process
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n Support claims administration and assist panel suppliers with system-related enquiries
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n Monitor claims correspondence and identify urgent matters requiring attention
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n Identify and escalate complaints in accordance with internal processes
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n Work collaboratively with leaders across multiple teams regarding claims and correspondence allocation
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n Identify opportunities to improve claims processes, procedures and customer service
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n Contribute to business projects, workshops and continuous improvement initiatives
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n Identify claims requiring underwriter involvement, including matters requiring risk recommendations or surveys
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n Ensure all claims activity is undertaken in accordance with internal policies,



legislation and the General Insurance Code of Practice
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n Provide a consistent and seamless claims experience to customers across Australia
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About You

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We're looking for an insurance professional who combines solid claims knowledge with a genuine commitment to customer service.

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You'll ideally bring:

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n Previous experience working within Property Claims is essential
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n Solid customer service and communication skills
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n The ability to manage a portfolio of claims with accuracy and attention to detail
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n Confidence making decisions within delegated authority
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n Robust organisational skills and the ability to manage competing priorities
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n A collaborative approach and willingness to support the wider claims team
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n A proactive mindset with an interest in continuous improvement
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n A commitment to professional and compliant claims management
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An insurance qualification such as ANZIIF , or another relevant professional certification, will be highly regarded.

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The Culture

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The organisation is committed to creating a claims environment built around pride, respect, trust and unity . You'll be joining a team that values collaboration, accountability, professionalism and finding better ways to support its customers and the Strata Community.

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If you're an insurance professional looking for an opportunity where your claims expertise and customer-focused approach can make a real difference, we'd love to hear from you.

📌 Property Claims Consultant (Brisbane)
🏢 Mayday Recruitment
📍 Brisbane