Cooper Fluid Systems is a leading provider of hydraulic, pneumatic, lubrication, fire suppression and fluid transfer solutions, with a national network supporting customers across Australia.

From oil and grease to water, air and fuel, if it needs to move, we design solutions that help keep our customers operating. We support a range of industries, including mining, construction, manufacturing, agriculture and defence, and our business is built on technical expertise, quality solutions and great customer service.

We're now looking for a Customer Service Supervisor to join our Campbellfield team in Victoria.

About your new company

Cooper Fluid Systems is a leading provider of hydraulic, pneumatic, lubrication, fire suppression and fluid transfer solutions, with a national network supporting customers across Australia.

From oil and grease to water, air and fuel, if it needs to move, we design solutions that help keep our customers operating. We support a range of industries, including mining, construction, manufacturing, agriculture and defence, and our business is built on technical expertise, quality solutions and great customer service.

We're now looking for a Customer Service Supervisor to join our Campbellfield team in Victoria.

About the role

This is an excellent prospect for an experienced customer service professional ready to take the next step in their career. Leading a small team, you will be responsible for overseeing day-to-day customer service operations, ensuring exceptional service delivery, supporting team development and driving continuous improvement initiatives.

Working closely with customers, sales teams and branch operations, you'll help ensure efficient order processing,



accurate system management and a consistently positive customer experience.

Key responsibilities

- Lead, coach and support the Customer Service team to deliver outstanding customer service.
- Manage the day-to-day workflow and allocation of customer service activities.
- Process customer orders accurately and efficiently.
- Monitor and action shared customer service inboxes.
- Respond to customer enquiries and resolve escalated issues in a timely and professional manner.
- Prepare customer quotations and order documentation.
- Liaise with internal teams regarding stock availability, order status and delivery requirements.
- Maintain accurate customer, product and order information within company systems.
- Support training and onboarding of recent team members.
- Identify and implement process improvements to enhance service levels and operational efficiency.
- Assist with reporting, administration and branch support activities as required.

About you

You're a customer-focused leader with strong organisational skills and the ability to motivate and support a high-performing team. You enjoy solving problems, building relationships and ensuring customers receive a consistently positive experience.

To be successful in this role, you will have:

- Previous experience in a customer service, internal sales or order processing environment.




- Demonstrated experience leading, mentoring or supervising a customer service team.
- Strong data entry and administrative skills with a high level of accuracy.
- Experience using Microsoft Office, particularly Outlook, Excel and Word.
- Previous experience using Microsoft Dynamics 365 (D365) will be highly regarded.
- Excellent written and verbal communication skills.
- Strong organisational and time management abilities.
- The ability to manage competing priorities in a fast-paced environment.
- A proactive and solutions-focused approach to leadership and customer service.
- Mechanical aptitude or knowledge of hydraulic, pneumatic and fluid transfer products, fittings and industrial components will be highly regarded but is not essential.

Why work for us

We are a solutions-based business with a big focus on our people. In addition, you will be rewarded with:

- Career growth opportunities.
- Full training on our products and services.
- Competitive salary package including incentive plan.
- An excellent team culture and environment.

We are a successful organisation with offices in Australia & New Zealand and are committed to the safety, education and ongoing professional development of our employees.

Coventry Group Limited is an Equal Opportunity Employer.

Privacy Statement: Coventry Group Ltd is committed to protecting the privacy, confidentiality and security of personal information provided by yourself to the Group. As such, all information provided will be stored and maintained according to the legislative provisions of the Privacy Act and any other relevant legislation.

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📌 Customer Service Supervisor (Melbourne)
🏢 Cooper Fluid Systems
📍 Melbourne