Customer Care Lead: AI-Driven, Multichannel Experience (Collingwood)

Customer Care Lead: AI-Driven, Multichannel Experience (Collingwood)

14 Oct
|
T2
|
Collingwood

14 Oct

T2

Collingwood

T2 is seeking a Customer Care Manager to lead our Australian and global customer care efforts from our Melbourne area with a hybrid mode. You’ll drive multichannel service, AI-enabled automation, and a Voice of Customer program while collaborating with Product, Buying, Supply Chain, Marketing, Retail and Wholesale to improve customer experiences and sales.

You’ll manage a small team, grow capability, and ensure service levels across stores and online, with a passion for tea guiding the brand

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📌 Customer Care Lead: AI-Driven, Multichannel Experience (Collingwood)
🏢 T2
📍 Collingwood

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