Job Description

Provide first-level technical support to end-users, troubleshooting hardware, software, and network issues.

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Install, configure, and maintain computer systems, laptops, printers, and other peripherals.

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Administer and support Pentana MDS, Microsoft 365, and other relevant IT applications.

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Collaborate with vendors and internal teams to resolve technical issues promptly.

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Manage user accounts and access permissions in all Chery systems.

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Monitor, maintain and update cyber security relevant policies via Microsoft Intune and other security applications.

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Monitor and maintain the health of IT systems, ensuring optimal performance and security.

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Assist in the planning and execution of IT projects, upgrades, and migrations.

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Create and update documentation for IT processes, procedures, and configurations.

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Provide IT training and support to non-technical staff members.

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Skill and experience

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Proven experience as an IT Support Specialist or similar role.

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Solid knowledge of Microsoft 365 administration, Azure Entra, and cloud infrastructure with Azure or AWS platform

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Basic network maintenance and support skills

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Knowledge and experience with Pentana MDS, SAP and CRM system

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Knowledge and experience with Microsoft Intune and cyber security. Experience working with Essential 8 practice is preferred.

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Fluent in Mandarin (spoken and written) is preferred.

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Solid troubleshooting and problem-solving skills.

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Familiarity with automotive industry-specific applications and systems is a plus.

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Excellent communication and interpersonal skills.

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Ability to work independently and collaboratively in a team environment.

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Detail-oriented with strong organizational and multitasking abilities.

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📌 IT Support Specialist (Sydney)
🏢 Chery Motor Australia
📍 Sydney