Job Description

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Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

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At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Small and Medium Business team in Coburg.

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Our Service Desk Analyst (SDA) plays a crucial role in IT support within CT and our clients. Their primary responsibility is to provide technical assistance and support to end-users experiencing issues with computer systems, software, and hardware in the Small and Medium Business team.

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Requirements n
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What you'll do:

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- Supporting the Service Desk Manager and Service Desk team in day to day tasks.
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- Provide technical support to internal users via phone, email, or other communication channels
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- Collaborating with your peers who reside in technical and client-facing teams to achieve successful outcomes for the customer
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- Troubleshoot hardware and software issues and provide timely resolutions
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- Ensure incidents are prioritised and resolved within agreed service levels
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- Serving as an escalation and contact point for our customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner
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- Building and maintaining relationships with our customers, predominantly remotely, through various engagements
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- Communicate effectively with users to understand and resolve their technical issues
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- Follow up with users to ensure their issues are resolved and provide updates on progress
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- Reviewing,



assessing and presenting monthly service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made
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What you'll bring:

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- 2-3 years experience in a Service Desk Analyst or IT Support role is essential.
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- Experience in a managed services environment is desirable.
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- Understanding technical issues and jargon and able to translate this back to customers
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- Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.
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- Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
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- Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
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- Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.
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Benefits n
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and perks to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Analyst (Melbourne)
🏢 Centorrino Technologies
📍 Melbourne