Our client is a rapidly expanding Australian financial services firm providing online forex trading to retails and institutional clients from all over the world. You will have a great opportunity to share your passion for providing an interactive and client-friendly Forex experience with a team of family friendly and supportive individuals. In addition, if you are interested in technological innovations, this is definitely your ideal work environment!

Your responsibilities

- Following account opening processes
- Handling clients' deposits and withdrawals to ensure timely processes
- Responding promptly to any queries that the clients have on the website's live chat, over email or phone
- Answering any inbound phone calls, identify customer's needs and directing the query accordingly
- Maintaining a friendly, professional and helpful attitude towards customers at all times

Requirements for the role

- At least 3years of experience in CFD and margin FX sectorwith 1 yearin an equivalent Supervisor role




- An understanding of foreign exchange, commodities, options and money market financial transactions
- Great attention to details
- Decision making skills in a rapid-paced work environment
- A Can-do attitude from a team player
- Willingness to actively gain product and systems knowledge
- Professional communication and phone skills
- Excellent adaptation to changes and unexpected events
- Trading background and confidence in using MT4 platform and MetaQuotes suite of apps
- A competitive rate of pay
- Full training provided for the successful candidates
- Opportunity to join a fast growing and reputable financial services company

Your benefits

- A competitive rate of pay
- Full training provided for the successful candidates
- Opportunity to join a fast growing and reputable financial services company

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📌 FX Customer Support Team Lead (Sydney)
🏢 EBR Ever Better Recruitment
📍 Sydney