Job Description

At Abril Building Solutions, we specialise in delivering high-quality building restoration and repair services with a strong focus on customer satisfaction, communication, and operational excellence. Working closely with clients, insurers, contractors, and homeowners, our team is committed to providing a seamless experience from initial assessment through to project completion. As we continue to grow, we are looking for a motivated and customer-focused Support Team Assistant to join our supportive and collaborative team.

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About the Role:

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Are you an organised, proactive administrator who enjoys working in a fast-paced environment and providing exceptional customer service?

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As our Support Team Assistant, you'll play a critical role in supporting the day-to-day operations of the business while ensuring client expectations and key performance metrics are met. This is a diverse role where no two days are the same, combining administration, scheduling, customer service, and stakeholder communication.

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You'll be a central point of contact between our customers, clients, supervisors, estimators, and contractors, helping projects progress smoothly from assessment through to completion.

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Key Responsibilities:

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- Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).
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- Communicating with customers and clients throughout the lifecycle of a claim and repair project
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- Coordinating appointments and supporting our onsite Supervisors and Estimators
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- Updating client portals and monitoring performance against key service metrics
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- Compiling, reviewing, and finalising documentation for submission to clients and stakeholders
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- Providing general administrative support to the wider operations team
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- Building and maintaining positive relationships with customers, contractors, and internal team members
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About You:

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To succeed in this role, you will have:

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- Previous experience in administration, customer service, scheduling, or a similar support role
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- Excellent written and verbal communication skills
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- Strong attention to detail and a high level of accuracy
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- Exceptional organisational and time management skills
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- The ability to prioritise multiple tasks in a fast-paced environment
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- Confidence using computer systems and cloud-based platforms
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- A proactive, positive, and team-oriented attitude
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Why Join Us?

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- Supportive and collaborative team culture
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- Stable and growing business
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- Varied and engaging role with plenty of responsibility
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- Chance to develop your skills and grow within the company
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- Work alongside a dedicated team committed to delivering exceptional customer service
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Abril Building Solutions is an equal-opportunity employer that values diversity and strives for an inclusive workplace.

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Please note: Only short-listed applicants will be contacted.

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📌 Support Team Assistant (Sydney)
🏢 Abril Building Solutions Pty
📍 Sydney