Job Description

Based: Liverpool and Campbelltown (Split Practices)

Position Purpose: n

Our practice is primarily based in Liverpool, South Western Sydney with both public and private appointments. Our Medical Receptionists ensure all patients receive excellent service in a qualified and caring environment. The Medical Receptionists work collaboratively with the senior surgeon, other medical receptionists and external Health Professionals in both the public and private healthcare system.

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- Ability to produce accurate and timely patient quotes
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- Ensuring billing is completed accurately and in a timely manner
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- Familiarisation with Medicare billing procedures
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- Usage of Eclipse system
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- Ability to communicate effectively with doctors, staff and patients
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- Ability to prioritise and organise workflow effectively
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- Ability to protect patient privacy and confidentiality
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- Ability to work as part of a team, as well as independently
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- High level of emotional intelligence
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- Excellent telephone manner
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- Excellent personal presentation
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- Ability and desire to learn new skills
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- High level of attention to detail
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- A minimum of one years’ experience as a medical secretary or receptionist
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- Proficient in Genie medical software (Training available)
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- Ability to communicate calmly and effectively with patients, Doctors and staff
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- Good understanding and use of Microsoft Office
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Duties & Responsibilities Include but not limited to: nn
- Answer incoming phone calls efficiently, confidentially and politely at all times.
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- Book, change and cancel patient appointments in keeping with guidelines
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- Conduct face to face contact with patients with a caring and polite attitude
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- Ensure messages are complete, details correct and relay in a timely manner
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- Ensure patient records are kept up to date
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- Ensure that all patient reports and records are ready, available for patient consultations
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- Ensure safety and cleanliness of reception, waiting room areas and the office in general
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- Ability to drive to the practice's various locations regularly
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- Stock take and ordering of stock
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- Other duties as assigned
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The successful candidate will be remunerated award levels.

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Applicants must be available for flexible working hours, Tuesday to Friday with some early morning starts and late afternoon finishes.

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📌 Medical Receptionist (Part-Time) (Liverpool)
🏢 Dr Lucia Saliba
📍 Liverpool