Job Description

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This role blends patient interaction, problem‑solving, and administrative accuracy. On a typical day, you’ll:

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- Welcome and check patients in and out for their medical visits
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- Answer phone calls to help patients with questions, scheduling, and next steps in care
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- Assist patients with enrolling in and using MyChart
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- Accurately enter, review, and update patient demographic, insurance, and financial information
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- Communicate important details with physicians and clinical care teams to support coordinated care
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- Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
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- Work in EPIC , including workqueues, worklists, in‑basket messaging, and document scanning
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- Schedule referrals and follow‑up appointments
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- Help patients complete required forms and paperwork
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Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.

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Additional Ways You’ll Contribute

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- Work collaboratively with teammates and providers to improve efficiency and the patient experience
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- Participate in emergency preparedness activities as needed
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- Maintain a clean, organized workspace
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- Cross‑train to support additional functions and locations when needed
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- Follow all organizational policies, standards, and confidentiality requirements
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What Helps You Be Successful in This Role

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- A passion for customer service and helping people navigate complex situations
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- Comfort working with sensitive information while maintaining patient privacy
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- Strong attention to detail and ability to multitask in a fast‑paced environment
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- Willingness to learn systems like EPIC and adapt to different responsibilities or locations
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Our Commitment to You

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We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and transparent standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.

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Education

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- High School Equivalent / GED (Required)
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- Associate's Degree or progress towards degree (Preferred)
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- Medical Terminology (Preferred)
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Work Experience

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- 1+ years Customer Service (Required)
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- 1+ years Customer Service in healthcare (Preferred)
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Knowledge, Skills, & Abilities

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- Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
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- Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
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- Strong organizational skills (Required proficiency)
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- Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
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- Attention to detail to ensure all patient information is accurate and available (Required proficiency)
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- Compassion to help patients and caregivers in difficult situations (Required proficiency)
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- Understanding of the importance of confidentiality (Required proficiency)
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- Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)
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Each posting applies separately and lists its own pay.

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📌 Patient Access Representative (Sydney)
🏢 University Hospitals
📍 Sydney