Job Description

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We think outside the box by redefining recruitmentn

At Synergie Australia, we connect great people with great opportunities. We are currently recruiting 10 experienced Call Centre Operators for a large public sector organisation based in Parramatta.

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This is an excellent chance for customer-focused professionals looking to join a busy contact centre environment where you will be supported with comprehensive training and ongoing guidance.

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The important partsn

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- Position: Call Centre Operator
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- Location: Parramatta, NSW
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- Pay Rate: $37.50 per hour + Super
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- Contract: 23 October 2026 to 22 April 2027
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- Hours: 35 hours per week, 7 hours per day
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- Roster: Rotating roster between 7:00am and 7:00pm, Monday to Friday
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- Work Arrangement: 100% onsite
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- Comprehensive initial training provided
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- Police Check required
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- In-person interview required in Parramatta
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Please note: Due to operational requirements, candidates must be available across the full rotating roster and leave will not be available during the Christmas and New Year period.

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What you will be required to don

Working within a high-volume contact centre environment, you will:

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- Provide professional and helpful customer service across a range of enquiries
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- Handle inbound customer interactions while maintaining a high standard of service
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- Accurately navigate internal systems and record customer information
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- Communicate clearly and professionally with customers
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- Manage emails and written correspondence with strong attention to detail
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- Follow established processes, procedures and service standards




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- Quickly learn and confidently use new systems and software
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- Work collaboratively with your team and Subject Matter Experts
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- Participate in comprehensive classroom training and supported on-the-job learning
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- Transition to independently managing customer enquiries following successful training and assessment
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To be successful in the role you willn

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- Have 2 to 3 years' customer service experience, ideally across call centre, administration, retail or a similar customer-facing environment
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- Have previous experience working within an office environment
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- Possess excellent written and verbal communication skills
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- Be confident speaking with a wide variety of customers
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- Have strong email etiquette and professional written communication skills
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- Have intermediate computer skills and be comfortable working across multiple systems
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- Be proficient with Microsoft Office, particularly Outlook and Teams
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- Be technically savvy and able to learn new systems quickly
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- Be reliable and committed to attending the full training program
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- Be available to work across the rotating roster between 7:00am and 7:00pm Monday to Friday
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- Be comfortable working 100% onsite in Parramatta
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- Be willing and able to complete a Police Check
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Previous public sector experience will be highly regarded but is not essential.

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Training & rostern

Successful candidates will complete two weeks of full-time, classroom-style training, followed by a supported nesting period where you will work closely with experienced Subject Matter Experts before being assessed to work independently.

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Full attendance throughout the training program is required.

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Following training, you will work across a two-week rotating roster, with shifts scheduled between 7:00am and 7:00pm Monday to Friday. Rosters may include early, mid and later starting times.

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What’s on offer for youn

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- $37.50 per hour + Super
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- 35-hour working week
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- Initial contract through to April 2027
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- Opportunity to build experience within a large public sector environment
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- Structured training and ongoing support
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- Parramatta location
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- Monday to Friday roster
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- No weekend or public holiday shifts
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- 10 positions available
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About Synergie Australian

Synergie Australia is part of a global recruitment group operating across multiple countries and industries. We pride ourselves on building genuine relationships with our candidates and clients and connecting the right people with the right opportunities.

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If you have strong customer service experience, excellent communication skills and are ready to take the next step in your career, we want to hear from you.

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Apply now with an updated resume to be considered for this opportunity.

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📌 Call or Contact Centre Operator (Sydney)
🏢 Synergie
📍 Sydney