Job Description

Pay: $40.89 per hour + super+ NFP Salary Packaging
Location: Gladstone, QLD
Employment Type: Full-time
Program: Early Intervention Homestay / Housing & Homelessness

n

Tradewind Australia is seeking an experienced Crisis Support Worker to join a frontline Housing & Homelessness program supporting people who are homeless or at risk of homelessness.

n

This role provides end-to-end support to clients engaged in the Homestay program , with a strong focus on helping people overcome barriers to housing and establish and maintain successful tenancies .

n

This is an opportunity to provide meaningful, practical support to clients while helping them secure and sustain safe, stable housing . Working across an outreach-based Homestay program, you will support clients from intake through to exit, helping them build the skills, confidence and connections, and move towards greater independence.

About the role n

You will work closely with clients to understand their circumstances, identify barriers to stable housing and provide holistic, client-centred, individualised support to help them achieve sustainable housing outcomes.

n

Your responsibilities will include:

n

n
- Provide end-to-end support from client intake through to exit
n
- Support clients who are homeless or at risk of homelessness
n
- Help clients secure, establish and maintain stable tenancies
n
- Identify barriers impacting a client's ability to obtain or sustain housing
n
- Provide practical support around tenancy rights, responsibilities and obligations
n
- Apply a strong understanding of relevant Queensland residential tenancy legislation to support clients and provide accurate tenancy advice
n
- Assist clients to understand their tenancy agreements, requirements and responsibilities
n
- Develop and review individualised case management plans
n
- Provide advocacy,



information and referrals to relevant housing and community services
n
- Support clients with budgeting, goal setting and developing independent living skills
n
- Connect clients with services that can address broader needs impacting housing stability
n
- Monitor client progress and respond to changing risks or circumstances
n
- Maintain accurate case notes, records and relevant homelessness service databases
n
- Work collaboratively with housing providers, community services and other professionals
n
- Support clients to build their independence and capacity to sustain their accommodation
n

About you n

We are looking for a compassionate & experienced community services professional with a strong understanding of homelessness, housing and tenancy support and the ability to build trust and work confidently with clients experiencing complex circumstances. can with clients.

n

n
- Previous experience in homelessness, housing, tenancy support, crisis support or case management
n
- Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligations
n
- The ability to interpret and explain tenancy requirements clearly to clients
n
- Experience supporting people experiencing barriers to obtaining or maintaining stable housing
n
- Strong understanding of client-centred and strengths-based support
n
- Excellent communication, advocacy and relationship-building skills
n
- Strong case-management, organisation and documentation skills
n
- The ability to maintain qualified boundaries while building trusting relationships
n
- The ability to work independently and as part of a broader team
n

n

Essential

n

n
- Police Check
n
- A current Queensland driver's licence
n
- Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligationsn
n
- Certificate III in Community Services or a related qualification
n

#J-18808-Ljbffr

📌 Early Intervention Housing Officer (Gladstone Central)
🏢 Tradewind Australia Pty
📍 Gladstone Central