Job Description

PERSONAL / EXECUTIVE ASSISTANT — BOUTIQUE HOTEL DEVELOPMENT & OPERATIONS n

We have amended this role due to feedback.

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Part‑Time / Casual | 4–5 Days per Week | Brisbane

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We are a property development company entering a new stage of growth, with our focus now shifting from traditional residential development to developing and operating our own boutique hotels .

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Our business has two closely connected sides:

1. Boutique Hotel Development n

We acquire and develop properties into distinctive boutique hotels, including renovation, fit‑out, design, construction coordination and everything required to take a property from acquisition through to opening.

2. Boutique Hotel Operations n

Once completed, we operate the hotels ourselves, managing guests, cleaners, maintenance, suppliers, systems and the day‑to‑day operation of the properties.

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We are looking for a highly capable, practical and resourceful Personal / Executive Assistant to become the Director’s Brisbane‑based right hand and assist across both sides of the business.

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This is not a traditional desk‑based EA role and not a traditional hotel receptionist role .

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It is a hands‑on, varied position for someone who enjoys solving problems, taking ownership and getting things done.

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Some days will involve administration. Other days you may be at a hotel checking rooms, buying supplies, coordinating cleaners, meeting a tradesperson, attending a property inspection or consultant meeting, taking photos of a potential acquisition or helping physically set up a newly completed hotel.

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No two days will necessarily look the same.

Responsibilities may include: n

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- Responding to guest enquiries and resolving guest issues during working hours
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- Recruiting, onboarding and coordinating cleaners
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- Managing cleaner schedules and ensuring rooms are turned over on time and to standard
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- Checking hotel rooms and ensuring they are guest‑ready
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- Coordinating maintenance, repairs and tradespeople
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- Managing linen, stock, supplies and purchasing
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- Purchasing or collecting items when required
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- Providing access to cleaners, contractors and trades
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- Using Airbnb, hotel/property management systems and operational apps
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- Helping develop and improve hotel procedures and systems
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- Attending our Brisbane hotels when something needs attention
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- Troubleshooting unexpected problems and seeing them through to resolution
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Hotel operations can be unpredictable. A guest may lock themselves out, a cleaner may cancel, something may break or an essential item may suddenly be missing.

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We need someone whose natural response is:

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“Okay, I’ll work out how to solve it.”

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As we acquire and develop additional boutique hotels, you will also assist with the development and setup process.

This may include: n

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- Attending properties, inspections and site meetings on behalf of the Director
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- Taking photographs and videos and reporting back
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- Liaising with builders, tradespeople and suppliers
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- Liaising with certifiers, town planners, engineers and other consultants
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- Providing contractors and consultants with property access
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- Following up quotations, contractors, consultants and outstanding matters
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- Assisting with current property acquisitions and due diligence
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- Assisting with renovation and fit‑out coordination
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- Attending occasional meetings on behalf of the Director
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You do not need to be a property developer, builder or construction expert.

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You need to be organised, confident dealing with different people, able to gather information, report back clearly and follow matters through.

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An important part of this role will be helping us turn newly developed properties into fully operational boutique hotels.

This can be very hands‑on and may include: n

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- Sourcing and purchasing furniture
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- Buying linen, bedding, towels and hotel supplies
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- Purchasing kitchen utensils, appliances and guest amenities
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- Recruiting and onboarding cleaners
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- Finding and coordinating suppliers
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- Setting up rooms
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- Checking what is missing
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- Organising trades to resolve last‑minute issues
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- Helping establish stock, purchasing and operational systems
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- Physically attending the property and doing whatever reasonably needs to be done to get it ready for opening
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PA / EA & Business Administration n

Alongside hotel development and operations, you will provide general PA/EA support to the Director.

This may include: n

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- General administration and correspondence
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- Maintaining records, spreadsheets and documentation
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- Coordinating appointments and meetings
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- Following up people and outstanding tasks
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- Supplier and invoice administration
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- Property documentation
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- Research and sourcing
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- Liaising with real estate agents and property managers
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- Coordinating property photography and photoshoots
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- Collecting, cutting and delivering keys
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- General PA/EA tasks as required
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When hotel operations are quiet,



you will naturally move across to development, property or administrative work.

Who We’re Looking For n

Hotel experience is welcome but not essential .

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You may come from an EA/PA, administration, property, project coordination, construction administration, office management, operations or small‑business background.

We are looking for someone who: n

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- Is naturally resourceful and solution‑focused
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- Takes ownership rather than waiting to be told every next step
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- Has excellent follow‑through
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- Stays calm when plans change or several things happen at once
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- Can prioritise competing issues
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- Is comfortable making sensible decisions independently
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- Is practical and genuinely happy to be hands‑on
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- Can switch comfortably between administration and practical tasks
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- Notices what needs doing and acts on it
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- Is comfortable dealing with guests, cleaners, tradespeople and professional consultants
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- Is confident using mobile apps and technology
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- Has a current driver’s licence and reliable vehicle
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- Is looking for a stable, long‑term role with room to grow
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Please Read Before Applying n

This role will not suit someone looking for a traditional hotel reception position, a purely desk‑based EA/admin role, highly repetitive duties or a workplace where every situation has an established procedure.

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Our business is entrepreneurial and growing. Particularly when developing and opening a new hotel, things change quickly and unexpected problems arise.

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We need someone who enjoys that environment and whose instinct is to assess the situation, find a sensible solution and get it sorted.

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For the right person, there is significant opportunity to grow with the business.

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As our boutique hotel portfolio expands, this role could develop into a Boutique Hotel Development / Operations Manager position, with increasing responsibility for setting up and operating new hotels in Brisbane and potentially interstate.

Application Question n

Please answer the following question when applying:

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It is 1:30pm. A guest is checking in at 3pm, but the cleaner has just cancelled. Another guest has locked themselves out. A tradesperson is waiting at another property for access, and the Director is unavailable for the next hour. What would you do?

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There is no single correct answer. We want to understand how you prioritise, solve problems and take ownership.

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📌 PERSONAL / EXECUTIVE ASSISTANT -- BOUTIQUE HOTEL DEVELOPMENT & OPERATIONS (Brisbane)
🏢 Mii&Co
📍 Brisbane