Job Description

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Cinema Employee Level 5

Position Overview n

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- Supervises the work of employees at levels 1, 2, 3 and 4.
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- Assists with training levels 1, 2, 3 and 4.
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- Is responsible on a shift-by-shift basis for the projection area including monitoring on-screen presentation and addressing any issues using applied knowledge and where necessary the appropriate technical support framework.
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- Is responsible on a shift-by-shift basis for the operation of the cinema location, including adherence to all operating procedures. Maintains an understanding of company policies & procedures.
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- Maintain a consistently elevated level of customer service across all departments, ensuring an exceptional experience for patrons.
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- Maintains awareness of WHS procedures, always undertaking & maintaining safe work practises. Identifies & appropriately actions and reports incidents according to company policy and guidelines.
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- Supports business revenue streams in all cinema departments.
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- Understands and applies quality control techniques across all cinema location departments including monitoring day-to-day food preparation to ensure food hygiene requirements and adherence to recipe cards.
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- May be operationally responsible for food preparation department/s.
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- Is responsible as required for the administration of the cinema location. Has a comprehensive understanding of reporting processes and demonstrates the ability to complete administrative tasks proficiently. Monitors location specific email communications on a shift-by-shift basis.
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- Exhibits an excellent understanding of stock control, may undertake stock ordering, and efficiently manage the receiving process in each department.
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- Maintain current knowledge of campaigns and events in each department, ensuring effective management and adherence to set time limits in preparation for such events.
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- Uphold staff productivity during shifts, identifying and resolving areas of opportunity. Promptly addresses any training concerns with the Location Trainer/ Assistant Manager or General Manager. As required may conduct training of level 1 – 4 team members.
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- Exercise discretion within the scope of this level, drawing on knowledge, training, and experience.Performs work under limited supervision either individually or in a team environment.
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Our Vision is being leaders in creating experiences and properties that escape the ordinary.

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Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.

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We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals n

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- Growing revenue above market
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- Maximise assets
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- Business transformation
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Our Values nn
- Empowerment: We make it happen
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- Possibilities: We evolve and innovate
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- Community: We make the connection
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Cinema Worker Level 5 Key Accountabilities n

In addition to the key accountabilities for Levels 1, 2, 3 and 4, a Level 5 team member is also accountable for:

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1. Operational Responsibility for a Cinema Complex n n
- Monitor and ensure customer service to the highest possible standard and perform all duties associated with the day-to-day operation of a cinema complex.
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- Assume responsibility, as needed, for the administration of the cinema, demonstrating flexibility and readiness to fulfil administrative duties when required.
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- General maintenance/ adjustment of lighting, sound systems, computers and other technical equipment within the cinema that falls within capabilities and training.
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- Ensure the maintenance of a secure working environment in every department, prioritising the safety and well-being of all personnel. This includes the implementation and oversight of safety protocols and procedures to minimise risks and promote a secure workplace.
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- Demonstrate a comprehensive understanding of reporting systems, including proficiency in end-of-week and end-of-day procedures, to facilitate accurate and efficient data management.
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- Cinema programming skills and knowledge.
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- Competency in the applicable rostering system. May be responsible for conducting the rostering process. Supports accuracy in timesheet management.
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- Demonstrates awareness of and understanding in the applicable industrial award.
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- Operates flexibly between work areas.
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- Responsible for all primary cash handling and associated procedures.
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- Demonstrates the capability to undertake payroll reporting and audits, displaying proficiency in managing payroll processes with accuracy and attention to detail.
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- Maintains up to date Senior First Aid Certificate.
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- Maintains up to date RSA Certificate (where applicable).
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- A Duty Manager at this level has attained competency in Level 4 Bio-Box specific accountabilities, as outlined below:
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- Correctly power up/down digital equipment including but not limited to projectors, servers, air conditioning and exhaust systems.
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- Manual running of sessions.
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- Ingest content via TMS & Local Server.
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- Manually transfer content.
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- Manually change a session and session time.
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- Server storage content & SPL clean up.
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- Identify faults and repair as necessary, undertake diagnostics, recover digital logs.
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- Audio Video content requirements for Conference and Events: set up and operate AV equipment, laptops, audio format changes etc., including the use of Foxtel and satellite decoders.
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- May include xenon replacement as instructed by a Technical Manager. Only undertaken with the appropriate training and while wearing the correct PPE.
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- Event/BCC TV Updates, BGM (Background Music).
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- Overall Leadership and Team Management
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- Recognise the strengths of, and opportunities for, team members across the location, promptly addressing, or reporting any areas of concern to the Assistant Manager and General Manager for resolution.
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- Competently oversees training and supervision of Levels 1, 2, 3 and 4.
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- Implement and communicate effectively with cinema teams any campaigns or events.
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- Revenue and Financial Responsibility for Cinema n

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- Responsible for day-to-day cash control including balancing of secure and cash registers.
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- Understand and apply quality control techniques.
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- May manage and/or assist in the completion of stocktake. Supports stock control and inventory management processes and procedures.
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- Effectively monitor & respond to payroll considerations on a shift-by-shift basis.
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- Holds competency in preparing nightly, weekly,



and monthly accounts for HQ.
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- Customer Service n

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- Address and respond to customer feedback, demonstrating attentiveness and commitment to resolving issues effectively.
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- Guarantee that customers receive an elevated level of service from all departments, prioritising customer satisfaction and positive experiences.
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- Make internal and external customers and their needs a primary focus, building and sustaining productive customer relationships.
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- Sales & Promotional Opportunities n

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- Guarantee thorough reading and understanding of campaign briefs to ensure effective implementation and adherence to outlined strategies.
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- Follow time limits set by support centre or General Manager/ Assistant General Manager.
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- Ensure that displays are impeccably presented, maintaining a standard of visual excellence, including but not limited to F&B; planograms.
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- Demonstrate proficiency and knowledge in Promotions and C&E; (Conferences and Events), including expertise in voucher sales. Support the successful execution of all on-shift promotional activities and C&E; functions.
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KPI’s n

KPI - Operational Responsibility for Cinema

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- Customer feedback
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- Operational, WHS and OFLC (where applicable) audits
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- Achieve an advanced level of competence in handling cash.
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Bio-Box specific:

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- Maintains to the best of their ability, a high-quality on-screen presentation and in-cinema experience
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KPI - Overall Leadership and Team Management

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- Staff Performance Appraisals
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- Customer feedback NPS
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KPI - Revenue and Financial Responsibility for Cinema

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- Operating Statements
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- Trade Review
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- Company Audits
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- Merchandising Report
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KPI - Customer Focus

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- Written/ Verbal customer feedback
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KPI - Sales & Promotional Opportunities

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- LAM Plan
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- Foyer Information
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Skills & Experience n

These are the desired skills and experience for this role:

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- Current Cinema Worker Level 4 with detailed supervisory experience
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- Above average level computer literacy
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- Retail, Food and Beverage, Cash Handling experience
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- First Aid Certificate
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- RSA
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Behavioural Capabilities n

The following are the mindsets and behaviours required for this role:

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- Customer Focused: Dedicated towards delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
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- Team Oriented: Focused on creating a team-oriented workplace which foster collaboration between colleagues.
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- Behavioural Capability: Strong interpersonal skills and relationship building. Proficient in leading and cultivating a team through effective coaching and development strategies.
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- Communication: Excellent communication skills. Displays effective communication with team members at all levels, as well as customers, contractors and guests.
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- Decision Making: Ability to make on the spot, effective decisions.
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- Flexibility: Adapts well and responds appropriately to the changing operational needs of the business.
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- Work Standards: Demonstrates attention to detail and sets exacting standards of performance for self and others.
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- Personal Presentation: Excellent personal presentation and grooming.
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- Safety Awareness: a commitment to following and ensuring adherence to company policies and procedures.Active participation and engagement in company health and safety procedures and initiatives.
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📌 Cinema Worker Level 5 (Mackay)
🏢 EVT
📍 Mackay