Australian Venue Co. is looking for a customer-focused Casual Reservations Agent to join our Sales & Marketing team and support reservations across our diverse portfolio of hospitality venues.
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This is a great opportunity for someone with reservations, sales, call centre or hospitality experience who enjoys helping customers, maximising bookings and creating positive guest experiences.
About the role n
As a Casual Reservations Agent, you'll manage customer enquiries and reservations across AVC venues. You'll provide timely, accurate and engaging service while supporting venue teams and helping maximise revenue through cross-selling and upselling opportunities.
What you'll do n
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- Respond to telephone and email reservation enquiries.
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- Make, confirm, amend and cancel customer reservations.
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- Provide accurate information about venues, menus, functions and services.
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- Maintain strong product knowledge across AVC venues.
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- Identify upselling and cross-selling opportunities.
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- Work closely with venue managers and the Reservations team.
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- Escalate complaints or complex enquiries when required.
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- Maintain accurate reservation records and venue information.
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- Support reservation campaigns and general administration.
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- Meet agreed customer service, call handling and sales KPIs.
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About you nn
- Previous experience in reservations, sales or customer service.
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- Hospitality or venue experience is desirable.
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- Call centre or high-volume telephone experience.
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- Experience using restaurant or reservations software.
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- Strong verbal and written communication skills.
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- Excellent attention to detail.
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- Resilient, team-oriented and solutions-focused.
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- Comfortable working in a fast-paced environment.
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- Confident identifying upselling opportunities.
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- Willingness to learn about our venues and offerings.
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Why join Australian Venue Co.? n
You'll join a supportive team and gain experience across a diverse portfolio of pubs, bars, restaurants and hospitality venues.
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This role offers the opportunity to build your reservations, sales and customer service skills while developing strong relationships across the business.
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If you enjoy hospitality, love helping customers and have a talent for creating great booking experiences, we'd love to hear from you.
📌 Reservations Agent (Melbourne)
🏢 Australian Venue
📍 Melbourne
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