We're looking for an experienced and hands-on IT Site Lead to join our IT & Security team. This role is responsible for leading the day-to-day IT operations for a large office environment while providing onsite and remote support to employees across Australia.
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This is an exciting opportunity for someone who enjoys combining technical expertise with leadership responsibilities in a fast-paced, collaborative environment.
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You'll act as the primary escalation point for onsite IT support, oversee local IT operations, and help drive a high-performing support culture within the business.
What You'll Be Doing n
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- Lead day-to-day IT operations for a busy corporate office
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- Manage and support onsite IT Support Technicians
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- Provide Level 2/3 technical support across hardware, software, AV, networking, and peripherals
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- Act as the key escalation point for complex IT issues
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- Oversee meeting room and AV technology support
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- Maintain strong relationships with internal stakeholders and vendors
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- Support office technology projects and continuous improvement initiatives
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- Ensure smooth onboarding, device management, and user support experiences
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- Contribute to operational standards, documentation, and best practices
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- Participate in an after-hours support roster when required
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About You n
You're a proactive IT professional with strong troubleshooting skills and a passion for delivering exceptional support experiences. You enjoy mentoring others, solving problems, and working closely with both technical and non-technical teams.
You'll Bring n
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- Previous experience in an IT support leadership or senior desktop support role
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- Strong knowledge of Microsoft technologies and enterprise IT environments
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- Experience supporting AV systems, networking, desktops, and end-user devices
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- Excellent communication and stakeholder management skills
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- Strong organisational and problem-solving abilities
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- Ability to thrive in a fast-paced and evolving setting
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- Experience mentoring or managing support team members is highly regarded
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Why Join Us? nn
- Opportunity to lead onsite IT operations within a growing business
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- Collaborative and supportive team culture
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- Exposure to a broad range of technologies and projects
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- Career growth and development opportunities
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- Work with a business focused on innovation and customer experience
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📌 IT Site Lead (Brisbane)
🏢 Compare Club
📍 Brisbane
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