Job Description

At The Outsource Pro (TOP), we are looking for a detail-oriented and experienced Claim Processor with hands-on exposure to the Australian insurance domain. The ideal candidate will be responsible for managing end-to-end claims processing while ensuring accuracy, compliance, and timely delivery aligned with client expectations.

Key responsibilities n

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- Process insurance claims in accordance with Australian standards and client guidelines.
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- Review, verify, and validate claim documents for completeness and accuracy.
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- Coordinate with internal teams and clients for missing or additional information.
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- Ensure timely processing and closure of claims within defined SLAs.
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- Maintain proper documentation and records of all claim-related activities.
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- Identify discrepancies and escalate issues as required.
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- Ensure compliance with regulatory and client-specific requirements.
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- Generate reports and updates on claim status and processing.
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Required skills nn
- Strong experience in Australian insurance claim processing.
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- Good understanding of insurance policies, claims lifecycle, and documentation.
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- High attention to detail and accuracy.
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- Ability to manage multiple tasks and meet deadlines.
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- Robust communication and coordination skills.
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- Proficiency in MS Excel and relevant tools.
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- Ability to work independently in a remote/part-time setup.
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Preferred qualifications nn
- Bachelor’s degree in any relevant field.
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- Prior experience working with Australian clients (mandatory).
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- Exposure to insurance software/tools (preferred).
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📌 Claim Processor - Insurance (Australia) (Newcastle)
🏢 The Outsource Pro
📍 Newcastle