At Simply Helping, our mission is to add value, meaning and dignity to the lives of others by providing flexible, person-centred care and support in an environment of safety and trust. We are seeking a passionate and organised Care Coordinator to join our growing team and play a vital role in supporting older Australians and people living with disability.

This is an opportunity to work with a respected and values-driven organisation that genuinely cares about its clients, employees, and community. This a full time role working from our Torquay office.

About the Role

As a Care Coordinator, you will be responsible for coordinating safe, responsive, and person-centred services that meet each client's individual needs, goals, and preferences. You will act as a key point of contact for clients, families, support workers, and other stakeholders to ensure services are delivered to the highest standard.

Key Responsibilities

- Coordinate and review person-centred care plans
- Schedule and monitor client services and support
- Liaise with clients, families, support workers, and external stakeholders
- Support client onboarding and service commencement
- Monitor service quality and identify opportunities for improvement
- Assist with recruitment, onboarding and training of support workers
- Maintain accurate client records and documentation
- Support operational and administrative functions as required
- Escalate service risks and concerns appropriately to management

What We’re Looking For

You are a compassionate and organised professional who thrives in a fast-paced environment and enjoys building positive relationships with clients and colleagues.

Essential Skills and Experience





- Strong communication and interpersonal skills
- Excellent organisational and problem-solving abilities
- Ability to manage competing priorities and work autonomously
- Experience working with diverse stakeholders
- Proficiency in Microsoft Word, Excel and SharePoint
- Commitment to person-centred service delivery and quality outcomes

Qualifications

We welcome applicants with:

- Diploma in Community Services and a minimum of three years' case management experience; or
- Bachelor's degree in Social Work, Behavioural Science or a related discipline; or
- Nursing qualifications and relevant industry experience.

Mandatory Requirements

- Current Australian Driver's Licence
- Current Working with Children Check
- Current NDIS Worker Screening Check
- Current First Aid Certificate
- Evidence of Flu Vaccination
- Evidence of COVID-19 Vaccination

Why Join Simply Helping?

At Simply Helping, our values guide everything we do:

Integrity

- Connection
- Accountability
- Respect

We offer

- A supportive and collaborative team workplace
- Meaningful work that positively impacts people's lives
- An organisation committed to diversity, inclusion and equality
- The opportunity to contribute to quality outcomes for vulnerable members of our community.

Diversity and Inclusion

Simply Helping is committed to creating a diverse and inclusive workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people living with disability.

Note: A satisfactory screening process, including checks relevant to the role, will be required prior to appointment.

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📌 Care Coordinator (Torquay)
🏢 Simply Helping
📍 Torquay