Joining our existing Client Support team, you will play a key role in ensuring our clients have a friendly, reliable and stress-free experience with their salary packaging administration.

Your helpful and professional manner will ensure client enquiries are handled promptly with care, while your critical thinking and attention to detail will keep their accounts running smoothly day-to-day.

Your responsibilities will include:

Answer phone calls and emails

Respond to general customer enquiries

Process payment and reimbursement claims

Review and action system reports

Enter and update client details

Process, scan and file documents

Issue and explain reports to clients

Explainsalary packaging procedures to clients

Correspond with clients to obtain required paperwork

Assist clients with salary package changesor rebudgets

Liaise with client payroll departments regarding salary deductions, staff leave or terminations, etc.

Liaise with external suppliers (eg. insurers, financiers) as required

Work closely with the salary packaging team and internal departments

Other general administration duties as needed

About You

You enjoy helping people and taking pride in getting tasks done efficiently and accurately. You are comfortable working with numbers, prioritising your tasks and supporting you team.

You will also bring:

A friendly and conscientiousattitude

Clear and professional communication (verbal and written)

Strong problem solving

High attention to detail

Experience in Customer Service or Administration

Why Choose Southgate?

Southgate is a leading provider of Salary Packaging Services and Financial Services across Australia. We develop and administer Employee Benefits Programs for our clients to improve the value and rewards they receive from their employment.

At Southgate we look for talented and enthusiastic employees who will contribute their best skills and efforts. In return, we offer our own Employee Benefits Programs, excellent growth opportunities and a fun,



friendly and supportive working environment.

Employee Benefits

- Salary Packaging to save on Income Tax (with Novated Leasing and lifestyle benefits).
- Electric Vehicles via Novated Lease – Income Tax and FBT free.
- Free onsite parking and EV charging.
- Amazing discounts on new cars and finance for you, your family and friends.
- Career growth pathways with mentoring from senior managers.
- Personal development and training opportunities.
- Staff breakout areas including Onsite Gym, Pilates Room, Cinema Room, Pool Table, Gaming, BBQ and more.
- Staff incentives and rewards
- Regular staff activities
- Casual Fridays
- Birthday day off

Southgate is a leading provider of Financial Services and Salary Packaging Services nationwide. Our core services focus on the development and administration of Employee Benefits Programs for our client organisations, to create more attractive and rewarding employment environments for their staff.

We pride ourselves on helping members of the community to manage their daily living expenses in a more affordable and tax effective way. This puts more money back in their pockets to reward the hard work they do everyday.

We look for team members who share our core values of Honesty, Integrity, High Quality Service, Value Creation, Innovation and a Proactive Mindset.

Southgate is a leading provider of Financial Services and Salary Packaging Services nationwide. Our core services focus on the development and administration of Employee Perks Programs for our client organisations, to create more attractive and rewarding employment environments for their staff.

We pride ourselves on helping members of the community to manage their daily living expenses in a more affordable and tax effective way. This puts more money back in their pockets to reward the hard work they do everyday.

We look for team members who share our core values of Honesty, Integrity, High Quality Service, Value Creation, Innovation and a Proactive Mindset.

What can I earn as a Customer Support Officer

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📌 Client Support Officer (Melbourne)
🏢 Southgate Salary Packaging
📍 Melbourne