The Banyans is looking for an organised, people-focused Operations Support Officer to keep our residential and Health Plus day program services running smoothly. This is a hands-on role at the centre of our Guest Services team. You’ll own the scheduling, records, systems and logistics that let our clinical and guest-facing teams focus on what they do best: caring for our guests.

Working alongside the operations team, you’ll be a steady, dependable presence across a 7-day roster, sharing weekend coverage with a fellow Operations Support Officer.

What You’ll Do

- Scheduling & Program Administration: Manage day-to-day scheduling of guest programs; medical appointments, wellness sessions and therapeutic activities.
- Records, Documentation & Compliance: Maintain guest records and program documentation to a high standard, in line with accreditation requirements (including NSQHS).
- Reporting & Systems: Prepare reports and track key metrics for the leadership team.
- Guest Services & Communication: Be a warm, professional first point of contact for guests, families and visitors.
- Logistics & Office Support:



Manage guest arrival and departure logistics; coordinate meeting logistics, room bookings and hospitality.

What You’ll Need

- Minimum 2 years’ experience in an administrative role. Healthcare, hospitality or another client-facing environment is ideal.
- Strong organisational skills and sharp attention to detail.
- Excellent written and verbal communication skills.
- Microsoft 365 (Word, Excel, Outlook, SharePoint) proficiency and a willingness to learn current systems.
- Ability to work independently and as part of a team, with compassion and confidentiality front of mind.

Required Application task: In order to be considered for the role, your attention to detail is a key consideration. Once you have applied, please send an email to titled “OSO Application”. In the email, explain what interests you about the role, and why you feel you would be a good fit. We look forward to hearing from you!

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