At Platform One, we believe customer feedback should do more than sit in a report. We help organisations better understand their customers and turn insights into meaningful action.

As a customer intelligence agency, we work with leading brands to deliver customer experience programs that combine technology, data and human understanding. We're looking for a CX Program Coordinator who is organised, proactive and passionate about helping clients get the most value from their customer programs.

This is an opportunity to build your career at the intersection of customer experience, technology, data and AI while working with a supportive and collaborative team.

What You'll Be Doing

You'll support the successful delivery of customer experience programs, working closely with clients, Account Directors and internal teams to ensure programs run smoothly and deliver value.

Key responsibilities include:

Coordinating the day-to-day delivery of customer experience programs, including surveys, reporting, timelines and documentation.

Managing enquiries received through client programs and escalating more complex issues when required.

Building robust relationships with clients and internal stakeholders.

Tracking actions, requirements and deliverables to ensure programs are delivered accurately and on time.

Reviewing customer feedback and program data to identify themes, opportunities and emerging issues.

Preparing client-ready reports, presentations, meeting notes and other deliverables.

Supporting clients in the use of our technology platforms and providing first-line troubleshooting assistance.

Maintaining accurate program documentation and contributing to continuous process improvements.

About You

We're looking for someone with 1-3 years' relevant experience in a client-facing coordination, program delivery, customer experience or project support role.

You'll also bring:

Strong written and verbal communication skills.

Excellent organisational skills and attention to detail.





The ability to manage competing priorities and meet deadlines.

Sound judgement and problem-solving skills.

Confidence working independently as well as collaboratively within a team.

Strong Microsoft Office skills, particularly Excel and PowerPoint.

Demonstrated experience using AI tools in a professional or educational setting, with an understanding of how AI can improve productivity, analyse information and support better client outcomes.

A curiosity about customer behaviour, data and technology, together with a willingness to learn new platforms and ways of working.

Experience using survey, reporting, customer feedback or workflow platforms will be highly regarded.

Why Platform One?

At Platform One, you'll join a team that values curiosity, initiative and continuous improvement. You'll gain exposure to leading customer experience programs, innovative technologies and opportunities to develop your career.

We offer:

Flexible hybrid working arrangements.

Exposure to high-profile client programs.

Opportunities to work with emerging technologies and AI.

Career development and learning opportunities.

A collaborative and supportive team culture.

Additional leave days and phone allowance.

The prospect to grow your responsibilities as your experience develops.

Our Values

Kindness Matters - We support and elevate those around us.

Understand First - We listen, learn and stay curious.

Own It - We take responsibility and deliver with excellence.

Be Fearless - We challenge, innovate and push boundaries.

Flex & Adapt - We embrace change and continuously improve.

Application Process

As part of our recruitment process, all applicants are required to complete a Predictive Index Behavioural Assessment.

The assessment takes about 5 minutes to complete and helps us understand what motivates you at work.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

What's your expected annual base salary?

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📌 CX Program Coordinator (Melbourne)
🏢 Platform One
📍 Melbourne