Job Description

Lead from the front, shift the culture and build a high-performing Home Assessing function n

This is a rare opportunity for an experienced Home Assessing leader to take ownership of a significant function and make a visible impact. You’ll lead a team of leaders, influence operational strategy and have the autonomy to challenge existing ways of working and lift performance.

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This is not a role for someone who wants to sit behind a desk. The successful person will be a hands-on leader who is prepared to roll up their sleeves, get on the tools and undertake assessing themselves when required, while also building the capability and accountability of the wider team.

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The role is five days per week in the office, with the successful candidate able to be based from either Sunshine or Alphington.

Who will you be working with? n

You’ll join an established insurance business with a significant Home Assessing operation and a clear focus on improving performance, customer outcomes and commercial results.

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The business is looking for a leader who can make a genuine difference to the culture of the function. You’ll lead four direct reports across On-Road Assessing, Desktop Assessing and Repair Relationship functions, with the chance to influence how the broader team operates and performs.

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The ideal candidate will bring strong leadership experience and the confidence to make decisions, hold people accountable and create momentum. Equally, this could suit a dynamic, driven and highly motivated emerging leader who has the technical capability,



commercial mindset and ambition to step into a larger leadership opportunity.

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You’ll work closely with senior stakeholders across Claims, Operations, Procurement and the wider business, giving you genuine exposure and influence beyond the Home Assessing function.

What are the benefits? n

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- Senior leadership role with genuine influence across the business
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- Opportunity to reshape culture and establish a high-performance environment
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- Lead and develop a team of experienced professionals and leaders
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- Hands-on role with scope to remain connected to assessing
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- Strong exposure to senior internal and external stakeholders
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- Opportunity for an enhanced package for an exceptional candidate
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What will you be doing? nn
- Lead the Victorian Home Assessing function across On-Road Assessing, Desktop Assessing and Repair Relationship functions, setting clear expectations and driving a high-performance culture
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- Develop and lead four direct reports through coaching, accountability, capability building and regular performance reviews
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- Establish effective operating rhythms, quality standards and performance measures to improve consistency,



productivity and outcomes across the function
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- Remain hands-on with assessing, supporting the team on complex matters and providing technical leadership when required
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- Partner with Procurement and key stakeholders to manage supplier selection, capacity, capability, cost and service performance
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- Build strong relationships across Claims, Operations and external stakeholders, while leading complex escalations, negotiations and high-profile supplier disputes
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- Identify and lead initiatives that improve performance, customer outcomes and operational efficiency, ensuring change is embedded across the broader function
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What do you need? nn
- Strong leadership experience within Home Assessing, building repair or restoration
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- Ideally 5+ years' senior leadership experience, including leading leaders
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- Proven ability to shift culture, lift performance and create accountability
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- Strong technical knowledge of home assessing and the building repair environment
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- A hands-on leadership style and willingness to remain connected to the tools
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- Strong commercial acumen, communication and stakeholder management skills
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If you're a strong leader who can walk onto a team, earn their respect and genuinely change the trajectory of its performance, this could be the opportunity you've been waiting for. Equally, if you're a driven and ambitious Home Assessing professional ready to step into a significant leadership role, we'd like to hear from you.

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📌 State Manager, Home Assessing (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne