Job Description

Customer Service Representative - Banking n

We are a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

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About the role

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Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

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Key responsibilities

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Answer inbound customer calls (no sales)

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Help with customer's banking related queries including fraud, dispute, credit card and business banking

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Use multiple systems to find solutions

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Provide accurate and professional support

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About you

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Customer service or banking experience desirable (retail, hospitality, call centre - all welcome!)

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Positive attitude and willingness to learn

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Must have Australian work rights

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Must be willing to undergo background checks, including Police checks

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No sales – 100% customer service

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Penalty rates for week-end work, public holidays or overnight work

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Paid birthday off (conditions apply)

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Additional annual leave

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Monthly performance bonuses ($300 to $500 per month)

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Career progression opportunities

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Supportive team setting

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Ongoing coaching and support

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Employee discounts & perks

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Training & Support

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We set you up for success from day one:

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Ongoing coaching and support

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Full-time availability required during training

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Must have Australian work rights

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Background check (including police check) required

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Facilities Management & Outsourced Services More than 10,000 employees

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Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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📌 Customer Service Representative - Banking (Melbourne)
🏢 Foundever AU
📍 Melbourne