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About the role

We have a fantastic opportunity for an enthusiastic and hands on IT Support Specialist to join our dynamic team in Mount Waverley Office. Reporting to the CIO, you will be responsible for the day to day support of all IT systems within the company, which will include but are not limited to:

- Installing and configuring computer hardware, operating systems and applications Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Testing and evaluating new technology as well as supporting the roll-out of current applications
- Setting up new users' accounts and profiles and dealing with password issues
- Managing multiple open support incidents and liaising with stakeholders to resolve issues
- Rapidly establishing a good working relationship with users and professionals, e.g., software developers




- Conducting electrical safety checks on computer equipment

About you

- A thorough knowledge of operating systems, networking, hardware and software
- Excellent problem solving skills and the ability to explain solutions to non-technical users
- A demonstrated independent and passionate interest in all things technology
- A detail-oriented working style and the ability to prioritise, work under pressure and meet deadlines
- Certificate, Diploma, Degree or equivalent in IT or Computer Sciences is essential
- 3+ years IT experience in similar roles

What's on offer

- Hybrid work environment - 3 Days in the office
- A great work culture with lots of great social events
- 5th week of Annual Leave (conditions apply)
- Opportunity to progress into System/Cloud Admin roles
- Ongoing training and development - Good career progression!
- Discounted Private Health Insurance
- 24/7 access to Employee Assistance Program
- An opportunity to grow with a leading global organisation
- No city commute, our office is based in Mount Waverley, Victoria

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📌 Education Support Specialist — School Aide & Wellbeing (Melbourne)
🏢 Department of Education Victoria
📍 Melbourne