Call Centre, Customer Service - Fraud and Scams | Big4Bank n
Pay: $45 per hour + Super + Overtime Rates
Location: Parramatta
Duration: 12-Month Contract
The Role n
As a Fraud and Scams Officer, you will operate within a high-volume inbound and outbound contact centre workplace. You are responsible for the frontline detection, investigation, and mitigation of fraudulent activity. Your main responsibility is to monitor real-time alerts, assist customers with their queries, and execute immediate preventative actions to minimise financial loss for both the customer and the bank.