Job Description

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About the Role

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As our Customer Service Coordinator, you’ll be at the heart of our day-to-day operations, helping turn customer requirements into seamless outcomes for growers and agribusinesses who rely on Polytex to protect their produce.

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This is a varied, rapid paced and highly collaborative role where no two days are exactly the same. Working closely with our Sales, Production and Logistics teams, you’ll help keep everything moving smoothly — from the initial quotation right through to manufacturing and dispatch of our produce protection products.

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What you’ll be doing

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- Preparing customer quotations — you’ll help put together accurate, professional quotes that give out customer confidence from the very first interaction.
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- Managing client data with care — gathering and maintaining accurate customer information so every document and record reflects the professionalism Polytex is known for.
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- Being a trusted local contact — acting as a secondary point of contact for customer inquiries, helping resolve issues quickly and keeping customers feeling supported.
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- Championing data quality — playing a key role in keeping our CRM and order processing platforms clean, consistent and reliable, so the whole team can work with confidence.
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- Connecting the dots across teams — liaising with Sales, sending dispatch notifications once Logistics confirms pickup, and recording proof of delivery (PODs), so customers are always kept in the loop.
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- Delivering insights through reporting — preparing regular sales reports that help the business understand performance and plan ahead.
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- Jumping in where needed — supporting the Sales team with ad-hoc tasks, because you’re the kind of person who’s happy to help wherever it’s needed.
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- Keeping our tools sharp — maintaining pricing and support tools so accurate information is always at the Sales team’s fingertips when they need it most.
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What We’re Looking For

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- Customer service experience, with a knack for juggling priorities without dropping the ball on quality.
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- Confident communicator, both written and verbal, with an eye for accurate documentation.
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- A natural relationship-builder, equally comfortable with customers and colleagues.
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- Cool under pressure, with solid time management to match our fast pace.
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- Sharp attention to detail — little things don’t slip past you.
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- Comfortable with Microsoft Office Suite.
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- Experience with NetSuite and HubSpot CRM is a bonus, not a must.
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What’s In It for You?

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- A supportive, down-to-earth culture built on teamwork, excellence and continuous improvement — where your contribution genuinely matters.
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- Real career development, with ongoing training and on-the-job learning to help you grow your skills over time.
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- A varied, engaging role alongside a passionate Sales team that’s driving Polytex forward to its next chapter.
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- The chance to be part of a purpose-driven, family-owned business, in a role where your work has real, visible impact.
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- Access to an Employee Assistance Program (EAP), because we care about your wellbeing as much as your work.
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- The opportunity to make a genuine contribution to business growth and innovation — and be recognised for it.
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About Polytex

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Polytex is an Australian manufacturing business built on a simple purpose: to protect what Australia works for — what it grows, stores and builds, on farm and on site.

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We back that with unrivalled product knowledge, honest advice, and a commitment to finding the right solution rather than the quick one.

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Apply now or contact [email protected] for more information.

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📌 Copy of Customer Service Coordinator (Melbourne)
🏢 Polytex Pty
📍 Melbourne