Incident & SLA Governance Lead — ITIL, ServiceNow, ITSM (Sydney)

Incident & SLA Governance Lead — ITIL, ServiceNow, ITSM (Sydney)

14 Oct
|
Optus
|
Sydney

14 Oct

Optus

Sydney

Optus is seeking an Incident and SLA Governance Manager to oversee enterprise ITSM processes, lead design and integration of ITSM platforms like ServiceNow, and drive ITIL-aligned governance across internal teams, vendors, and government clients. The role emphasizes continuous improvement, stakeholder engagement, and solid reporting capabilities.

The incumbent will champion incident lifecycle governance, provide actionable insights from service data, and ensure consistent operations across

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📌 Incident & SLA Governance Lead — ITIL, ServiceNow, ITSM (Sydney)
🏢 Optus
📍 Sydney

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