Customer Care & Governance Lead: QA, Complaints & Risk (Brisbane City)

Customer Care & Governance Lead: QA, Complaints & Risk (Brisbane City)

14 Oct
|
Bendigobank
|
Brisbane City

14 Oct

Bendigobank

Brisbane City

Bendigo Bank’s Consumer Banking Division seeks a Senior Manager - Customer Care & Governance to lead the Analytics team, drive QA, and oversee IDR/EDR disputes while ensuring compliant, high-quality customer experiences.

Reporting to the Head of Wealth Products & Process Governance, you will shape risk, monitor breach events, and partner with Wealth leaders to align operational standards; hybrid work with a adaptable attendance rhythm.

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📌 Customer Care & Governance Lead: QA, Complaints & Risk (Brisbane City)
🏢 Bendigobank
📍 Brisbane City

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