The position is for Senior Customer Success Manager at MongoDB, based in Melbourne with a hybrid working model. The role requires a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. Responsibilities include maximizing customer lifetime value, driving customer retention, revenue realization, and long‑term advocacy. The candidate will manage a portfolio of Enterprise (G2000) accounts, act as a lead strategic connector, mentor team members, build deep relationships with senior stakeholders, and navigate global account teams.

Key Responsibilities

- Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices.
- Conduct comprehensive customer business reviews for Enterprise accounts, analysing technical health and risk while translating insights into business‑critical outcomes.
- Drive cross‑functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization.
- Track and report progress against key business outcomes, providing informed predictions to senior leadership for business predictability and identifying new opportunities to expand customer impact.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis.
- Support team growth by participating in the interview and ramping process for current hires and coaching peers.

Account & Portfolio Management

- Develop and maintain account strategy, owning customer maturity, lifetime value, retention, and revenue realization.
- Track and report on key business outcomes and forecast, identify expansion opportunities, and collaborate with presales teams.




- Maintain internal systems hygiene for accurate territory analysis and data integrity.

Internal Collaboration & Customer Advocacy

- Amplify the voice of the customer, influencing product road‑map and coordinating cross‑functionally.
- Connect customers with internal resources, including Executive Sponsor engagement and regional best practices.
- Support team growth through interview participation and coaching.

What You Will Bring

- Relevant Experience: 7‑10+ years in a technical customer‑facing role such as Technical Customer Success, Solutions Architecture, Professional Services, or Technical Account Management.
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical experience.

MongoDB

MongoDB is a leading data platform that enables organizations to modernise legacy workloads and unlock AI‑driven insights. MongoDB Atlas is the only globally distributed, multi‑cloud data platform available on AWS, Google Cloud, and Microsoft Azure. The company has >67,000 customers, including 75% of the Fortune 100.

Benefits

- Competitive salary and performance bonuses.
- Generous health and dental insurance.
- Paid parental leave.
- Professional development opportunities.
- Inclusive and supportive culture.

Eligibility & Compliance

Applicants must be legally authorised to work in Australia. MongoDB does not sponsor visas.

Equal Opportunity

MongoDB is an equal opportunities employer. We are committed to diversity, equity, and inclusion. We welcome applications from all backgrounds.

#J-18808-Ljbffr

📌 Senior Customer Success Manager (Melbourne)
🏢 Tanium
📍 Melbourne