Job Description

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- Rate: $700 – $800 / day + Super (Negotiable based on experience)
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- Location: Preston, North Melbourne
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- Work Type: Initial 3–6 Month Contract (Potential Permanent Opportunity)
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- Onsite Expectation: 4–5 Days Onsite Per Week
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- Rate: $700 – $800 / day + Super (Negotiable based on experience)
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About the Opportunity n

We are seeking an experienced Manager – Service Desk & Field Service to step into a crucial leadership position. Based at our Preston facilities, this initial 3 to 6-month contract offers an immediate start, full operational integration, and the prospect to lead an established IT support function.

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For the right candidate who seamlessly fits the team culture and drives operational excellence, there is a strong pathway to a permanent offer (subject to internal business approvals).

What You’ll Be Doing n

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- Leading and overseeing day-to-day operations across both Service Desk and Field Service support teams.
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- Driving SLA compliance, incident management, escalation handling, and high-quality customer service standards.
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- Managing onsite field service logistics, hardware deployment workflows,



and resource allocation.
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- Bringing immediate stability, team leadership, and operational clarity during a team transition.
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- Collaborating directly with internal stakeholders and vendor partners onsite to maintain seamless IT service delivery.
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What We’re Looking For nn
- Proven IT Leadership: Demonstrated experience managing combined IT Service Desk and Field Service / Desktop Support teams.
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- Onsite Engagement: Ability to work 4–5 days per week on-site in Preston, fostering a cohesive, hands-on team environment.
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- ITIL & Operational Mastery: Strong background in incident/problem management, SLA reporting, and process improvement.
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- Immediate Availability: Ready to step in at short notice and take ownership from day one.
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Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you require reasonable adjustments to the recruitment process, please reach out to your Redwolf + Rosch consultant.

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📌 Service Desk Manager (Melbourne)
🏢 Redwolf + Rosch
📍 Melbourne