Job Description

About the prospect n
nJoin a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries. Full training on the company's platform is provided, so this is a great next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.n
The role n

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- Provide pre and post sales technical support via live chat, email, phone, and video calls
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- Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself
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- Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues
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- Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting
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- Document issues and resolutions, and escalate complex defects to the engineering team with clear, reproducible detail
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What you'll bring n

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- 1 2 years' experience in IT support,



technical support, service desk, AV, or hardware support
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- Hands-on experience troubleshooting physical devices such as commercial displays, media players, or network-connected hardware
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- Solid understanding of networking, device connectivity, operating systems, firmware, and configuration
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- A methodical approach to diagnosing issues and confidently identifying root cause
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- Excellent written and verbal communication, comfortable explaining technical detail to non-technical customers
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Nice to have: exposure to Android, Tizen, webOS, ChromeOS, or Linux-based devices; familiarity with commercial display brands like Philips, Samsung, LG, or Sony; and experience with Jira, HubSpot, or Intercom.n
nWhat's on offer n

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- $60,000 $75,000 plus Super
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- Full training provided
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- Career growth
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📌 AV Technical Support Specialist (Petrie Terrace)
🏢 PRA
📍 Petrie Terrace