Job Description

Medicolegal Assessments Group - Sydney CBD NSW n

MedicoLegal Assessments Group (MAG) is a trusted, long-standing leader in the medico-legal industry in Australia. We work with a wide network of medical specialists, legal professionals, insurers and other clients, providing expert administrative support and high-quality reporting services across a broad range of personal injury and legal matters. Our team is known for its accuracy, reliability and service excellence, and we're proud to be the behind-the-scenes engine that keeps the medico-legal process moving smoothly.

About the Role n

We're looking for an experienced Team Leader to lead our Reports & Quality Assurance team from our Sydney office. This is a key position in the business, responsible for the day-to-day management of the team, oversight of report quality and workflow, and acting as the primary escalation point for complex matters.

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This is not a typing or transcription role. You'll be responsible for making sure medico-legal reports progress efficiently, meet our quality standards and are delivered to clients in a professional and timely manner. You'll work closely with medical specialists, clients and internal teams to resolve issues, manage competing priorities and keep matters moving.

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We're looking for someone with strong attention to detail, sound judgement and a practical approach to leadership. You'll also play an important role in developing processes, identifying recurring issues and driving continuous improvement across the Reports team function.

Key Responsibilities n

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- Leading and supporting the day-to-day operations of the Reports & Quality Assurance team
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- Managing team workloads, priorities,



report deadlines and performance expectations
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- Acting as the escalation point for complex report matters, stakeholder concerns and workflow issues
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- Performing and overseeing quality assurance checks, editing and final formatting of medico-legal reports
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- Ensuring reports appropriately address client instructions and Letters of Instruction and meet MAG quality requirements
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- Liaising with medical specialists, clients, typists and internal teams to resolve report-related issues
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- Monitoring overdue reports, corrections, amendments and other delays and taking proactive action where required
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- Providing coaching, feedback, training and day-to-day support to team members
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- Managing and supporting team members working remotely or across different locations
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- Developing and maintaining clear procedures, workflows and quality controls
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- Identifying recurring issues, improving processes and supporting continuous improvement initiatives
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- Working closely with the broader Operations and Client Solutions teams to maintain workflow efficiency and service standards
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- Maintaining accurate records and ensuring privacy, confidentiality and compliance requirements are followed
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About You nn
- Previous experience leading or supervising an administration, medical administration,



quality assurance, reporting or operations team
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- Previous exposure to the medico-legal industry, medical reporting or a related personal injury environment is highly regarded
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- Exceptional attention to detail and a robust commitment to accuracy and quality
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- Excellent grammar, spelling, written communication and professional document-review skills
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- Strong organisational skills and the ability to manage competing priorities in a fast-paced environment
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- Proven ability to resolve issues and work through complex matters with a range of stakeholders
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- Experience developing or improving processes, procedures and workflows
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- A proactive approach to continuous improvement and problem solving
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- Strong people leadership skills, including the ability to provide clear direction, feedback and support
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- Experience managing or coordinating remote team members
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- Confidence working with Microsoft Office, CRM platforms, workflow systems and databases
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- Calm under pressure, professional in difficult situations and comfortable making decisions and taking accountability for a team
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- High level of discretion when handling confidential and sensitive information
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Why Join MAG? nn
- Take on a key leadership role within an established and growing medico-legal business
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- Lead an experienced team where quality and attention to detail are genuinely valued
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- Work closely with management and have real input into process and operational improvements
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- Be part of a supportive team with opportunities for professional development and long-term career growth
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📌 Medico-Legal Team Leader (Sydney)
🏢 Medicolegal Assessments Group
📍 Sydney