Job Description

Venue Manager - House of Halsa n

House of Halsa is looking for an experienced, motivated and hands-on Venue Manager to lead our Mermaid Beach venue.

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This is a key leadership role responsible for the overall performance of the café - from building a strong team and delivering an exceptional customer experience to managing labour, stock, systems and the smooth day-to-day operation of the venue.

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We're looking for someone who takes ownership, leads from the front and has the energy and attention to detail required to maintain a high-performing, fast-paced venue.

The Role n

As Venue Manager, you will be responsible for:

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Leading, motivating and developing the front-of-house, smoothie and kitchen teams

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Overseeing the daily operation of the venue and ensuring every shift runs efficiently

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Maintaining exceptional standards of customer service, presentation and cleanliness

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Creating and managing staff rosters while maintaining appropriate labour costs

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Recruiting, onboarding, training and developing team members

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Managing staff performance, expectations and workplace standards

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Monitoring stock levels, ordering and supplier relationships

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Minimising wastage and helping manage food and beverage costs

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Ensuring opening, closing and daily operational procedures are consistently followed

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Maintaining compliance with food safety, workplace health and safety and company procedures

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Resolving customer concerns professionally and proactively

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Identifying opportunities to improve systems, efficiency and the customer experience

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Working closely with ownership and senior management on venue performance and future growth

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Taking genuine ownership of the venue and its results

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About You n

You'll be a confident hospitality leader who enjoys being on the floor and involved in the operation rather than managing from the sidelines.

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You will ideally have:

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Previous experience managing a busy café, restaurant or hospitality venue

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Strong leadership and people-management skills

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Experience managing rosters, labour and staffing levels

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Excellent communication and organisational skills

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High standards for service, cleanliness and presentation

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The ability to remain calm and make decisions in a rapid-paced environment

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Strong attention to detail and a solutions-focused mindset

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A genuine passion for hospitality and creating memorable customer experiences

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Availability across weekends and peak trading periods

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What We Offer n

House of Halsa is a fast-growing Gold Coast hospitality brand with ambitious plans for expansion. This is an opportunity to take ownership of an established, high-volume venue while becoming an important part of the team as the brand continues to grow.

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For the right candidate, there is also the opportunity to earn performance-based incentives linked to key venue results, rewarding strong leadership and exceptional business performance.

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We're looking for someone who wants more than simply managing a roster and running shifts - we want a leader who wants to build a great team, improve the business and grow with us.

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📌 Cafe Venue Manager (City of Gold Coast)
🏢 House of Halsa
📍 City of Gold Coast