Job Description

Temporary Assignment | October to December | Ringwood Location

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This is a busy, fast-paced role where you'll be responsible for coordinating service technicians, managing bookings, handling customer enquiries, and ensuring jobs are scheduled efficiently across multiple locations.

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Commencing 12 October to approximate end date 23 December (TBC) - Hours: 8:30am/9:00am to 4:00pm/4:30pm Monday to Friday 100% office-based role located in Ringwood

About Us n

Our client is a well-established service and maintenance business experiencing continued growth and looking for an experienced Bookings & Scheduling Administrator to join their team on a temporary basis.

Responsibilities n

Reporting to the Director and working closely with the wider operations team, your responsibilities will include:

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- Managing incoming calls for service and repair bookings
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- Scheduling service technicians across multiple sites
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- Logging jobs and booking information into the company system
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- Coordinating urgent and emergency works
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- Managing and responding to customer email enquiries
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- Following up on incomplete jobs and re-booking return visits
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- Liaising with technicians, workshop staff and customers
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- Setting up recent clients, sites and service jobs
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- Converting approved quotations into scheduled jobs
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- Prioritising work based on customer requirements and urgency
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- Maintaining accurate records and data integrity
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- Providing exceptional customer service and communication throughout the process
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Your Profile n

To be successful in this role, you will have:

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- Previous experience in scheduling, service coordination or administration
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- Strong organisational and multitasking skills
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- Excellent verbal and written communication skills
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- A proactive and customer-focused approach
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- Strong attention to detail and accuracy
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- The ability to work effectively in a fast-paced environment
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- Intermediate Microsoft Office skills
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- Experience within a trades, maintenance, service or technical environment highly regarded
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- Experience using SimPRO or similar job management software advantageous
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What's on Offer? nn
- Immediate start available
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- Temporary assignment through to December
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- Monday to Friday hours
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- Supportive team setting
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- On-site parking
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- Opportunity to work within a growing and successful business
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- Competitive hourly rate based on experience
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Contact n

If you're an experienced Service Coordinator, Scheduler or Administrator who thrives on keeping things organised and enjoys being the central point of contact between customers and technicians, we'd love to hear from you.

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