Retailworld Resourcing Aus in Sydney partners with a growing online retailer to recruit a Head of Customer Operations who will lead post-purchase Customer Service, Delivery and Escalations, shaping the customer experience.
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You will manage senior teams, implement KPI frameworks, drive service quality and efficiency, and collaborate with cross-functional partners to deliver measurable improvements across customer journeys.
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📌 Head of Post-Purchase Experience & Ops (Sydney)
🏢 RETAILWORLD RESOURCING Aus
📍 Sydney
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