Job Description

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Medical Receptionist / Call Centre – Casual – Cairns GP Superclinic

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General Practice in Cairns requires a Receptionist – casual rotational roster

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Available for regular / rotational rostered hours over 7 days, during clinic hours

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Customer Service skills required and empathetic nature

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Require commitment available for both morning, afternoon and evening shifts

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This will include Call Centre shifts as part of reception

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While previous medical receptionist / call centre experience is an advantage, candidates with a background in reception/administration, customer service or hospitality are encouraged to apply, with on-the-job training provided to the right candidate.

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Key Responsibilities:

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- Answer incoming calls and manage emails, on a busy switchboard.
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- Book appointments and manage multiple diaries.
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- Greet patients warmly and maintain a friendly environment.
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- Ensure cleanliness and compliance with infection control protocols.
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- Handle patient enquiries and rescheduling, including challenging situations.
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- Assist healthcare professionals and perform administrative tasks.
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Ideal Candidate:

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- Exceptional customer service skills with a polite,



empathetic manner.
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- Ability to thrive in a fast-paced environment and remain calm under pressure.
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- Robust organisational and time management skills, with multitasking ability.
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- Commitment to ongoing training and professional development.
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- Excellent written and verbal communication skills with attention to detail.
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- Willingness to learn, be directed and follow procedures
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- Team player with intermediate computer skills.
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- Valid driver’s licence for errands (automatic vehicle).
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- Australian citizenship or permanent residency essential.
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Availability:

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Approx. 4 to 5 shifts per week (25 to 35 hours).

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Flexibility is required as shifts cover morning, afternoon and evening. With rotational weekends – during the clinic’s opening hours.

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Current clinic hours are Mon-Fri 7am to 9pm; Sat-Sun 8am to 6pm, also open Public Holidays.

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To apply, please submit your CV and cover letter.

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NB: Only shortlisted applicants will be contacted. Must be Permanent Resident or Citizen, sponsorship not available. Require current Australian automatic driver’s licence.

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📌 Medical Receptionist - Casual - Cairns GP Superclinic (Cairns Regional)
🏢 Nicholl Holdings Pty.
📍 Cairns Regional