Job Description

Multi-Site Practice Manager | Brisbane & Gold Coast n

$110,000 – $140,000 + super | Full-time | Brisbane & Gold Coast

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Are you an experienced healthcare leader who enjoys being in the action, building strong teams and taking real ownership of clinic performance?

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Gro Clinics is looking for a confident and adaptable Multi-Site Practice Manager to lead our Brisbane and Gold Coast clinics. This isn't a role where you'll spend your week behind a desk. You'll be visible in clinic, working closely with our doctors and teams, solving problems as they arise and making sure both locations operate at their best.

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We're looking for someone who can bring together the people, operational and commercial sides of healthcare — someone who is approachable but assertive, calm under pressure and comfortable working with experienced medical professionals.

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If you're a strong Practice or Clinic Manager ready for broader responsibility across multiple locations, this could be your next step.

The Role n

You’ll take ownership of the day-to-day performance and operations of our Brisbane and Gold Coast clinics , creating consistency across both locations and championing our One QLD approach .

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Typically, you’ll spend Monday to Wednesday in Brisbane and Thursday and Friday on the Gold Coast , however flexibility is important. Clinic and doctor schedules can change, and we’re looking for someone comfortable moving between locations and being where the business needs them most.

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This is a genuinely hands-on leadership position. One moment you might be working with a doctor to optimise their clinic schedule, the next coaching a team member, reviewing clinic performance, resolving a client concern or jumping onto reception during a busy period.

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You’ll have plenty of autonomy, but you’ll also need to be someone who takes accountability and gets things done.

What You’ll Own n

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- Leading the day-to-day operations and performance of our Brisbane and Gold Coast clinics
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- Building strong, professional and collaborative relationships with our doctors and medical teams
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- Leading,



coaching and developing clinic teams while maintaining clear expectations and accountability
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- Creating consistency across both QLD locations and ensuring teams work together as one
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- Managing rosters, workforce planning and clinic schedules to maximise doctor utilisation and operational efficiency
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- Being visible and hands-on in clinic, including supporting reception and client-facing operations when required
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- Delivering an exceptional client experience from initial consultation through to procedure and aftercare
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- Monitoring clinic performance, financial processes and P&L; outcomes
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- Managing stock, consumables, equipment and general clinic readiness
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- Maintaining high standards across compliance, safety, presentation and clinical operations
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- Identifying problems early, taking ownership and implementing practical solutions
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- Supporting the continued growth and commercial performance of our QLD clinics
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About You n

We’re looking for more than someone who can simply "run a clinic."

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You’ll be a confident, resilient and solutions-focused leader who can build credibility with different personalities and communicate effectively with both clinical and non-clinical teams.

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You’ll know when to listen and collaborate, when to challenge constructively, and when a decision simply needs to be made.

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You’ll ideally bring:

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- Previous experience as a Practice Manager, Clinic Manager, Area Manager or senior healthcare leader
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- Experience working closely with doctors, surgeons, specialists or other senior clinicians
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- The confidence to manage competing priorities and personalities while maintaining positive professional relationships
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- A leadership style that balances support with accountability
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- The ability to remain calm, pragmatic and solutions-focused when plans change
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- Strong operational and commercial awareness, including experience with budgets, P&L; or clinic performance
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- Excellent communication and relationship-building skills
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- A willingness to be hands-on and help wherever needed - no task is "beneath" the Practice Manager
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- The flexibility to work across both Brisbane and the Gold Coast
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- A proactive mindset - you’ll notice what needs doing and take ownership rather than waiting to be asked
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Experience in specialist healthcare, surgical clinics, cosmetic medicine or another fast-paced private healthcare environment would be particularly valuable.

Why Gro? n

This is an opportunity to take on a genuine multi-site leadership role with the autonomy to make an impact.

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You’ll work closely with experienced doctors and clinical professionals, lead two established clinic teams and play an important role in shaping how Gro operates across Queensland.

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At Gro, the work we do has a very real impact on our clients. Hair loss can significantly affect confidence, and our teams get to see the difference our treatments and procedures make every day.

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You’ll also enjoy:

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- Competitive salary of $110,000 – $140,000 + super , depending on experience
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- Genuine ownership and autonomy across two clinics
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- Exposure to both operational and commercial healthcare management
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- The chance to work alongside experienced medical specialists
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- A growing business where good ideas and strong leadership can make a visible difference
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- Support from our wider national leadership team
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- A paid day off for your birthday
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Ready for Your Next Challenge? n

If you’re an experienced healthcare leader who likes variety, responsibility and being close to the action , we’d love to hear from you.

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This role will suit someone who enjoys building relationships, isn’t afraid of a challenging day, and wants the opportunity to genuinely own the performance of their clinics.

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📌 Multi-Site Practice Manager | Brisbane & Gold Coast
🏢 Gro - Hair Growth Specialists
📍 Brisbane