Job Description

Job Descriptionn

Customer Success Manager

n

n
- High growth fintech
n
- Own partnerships across onboarding, growth and retention
n
- Car required
n

n

Enjoy building relationships, spotting opportunities and helping customers get more value from a partnership?

n

We’re working with a growing Australian fintech business that already has an impressive track record locally and overseas. Picture yourself as a Partner Success Manager in their Melbourne team, supporting their next stage of growth.

n

The Opportunity

n

You’ll own a portfolio of partners from launch through to renewal, building trusted relationships with Business Managers, Finance teams and other leaders.

n

Working alongside the Regional Manager, you’ll help new partners get off to a strong start, grow adoption within existing accounts and keep partners engaged for the long term.

n

A dedicated Support Team handles day-to-day family queries, giving you time to focus on relationships and results. You’ll also have the opportunity to help shape partner success processes as the function evolves.

n

What You’ll Be Doing

n

Your role will focus on three key areas: launch, grow and retain. You’ll:

n

n
- Lead onboarding, agreeing launch goals, coordinating system setup and supporting staff training and communications.
n
- Build tailored communication and marketing plans to increase adoption.
n
- Identify account growth, upgrade and upsell opportunities,



working closely with the Regional Manager.
n
- Own renewals, regular check-ins and annual partner reviews.
n
- Monitor account health, address risks early and share partner feedback with internal teams.
n
- Visit partners regularly and represent the business at partner and industry events.
n

n

About You

n

You bring at least three years of experience in account management or customer success, ideally with ownership of retention, renewal or growth targets.

n

You’re someone who earns trust, stays organised and follows through. You’re comfortable talking with senior stakeholders, guiding customers through change and balancing several accounts and launches at once.

n

You’ll also bring:

n

n
- A commercial mindset and the ability to turn opportunities into results.
n
- Strong written and verbal communication.
n
- Attention to detail and valuable CRM habits.
n
- Initiative and confidence working in an evolving business.
n
- A Melbourne or surrounding-area base and willingness to travel regularly.
n
- Experience in payments, fintech or SaaS would be a bonus.
n

n

You’ll have flexibility to work from home, while also gaining exposure to the executive team.

n

If you’re looking for a role where you can take ownership, build lasting partnerships and make a difference, apply online or call Ana Macedo at The Onset on 0403 748 727.

n

📌 Partner Success Manager (Sydney)
🏢 The Onset
📍 Sydney