Senior Business Analyst – Collections (Banking Transformation)
Location n
Sydney/Melbourne
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6+ Months and extendable
Must Have Skills n
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- Solid business process mapping (L3/L4, Holocentric preferred)
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- Experience writing user stories and acceptance criteria (Given/When/Then)
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- Experience in workshops & discovery facilitation
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- Ability to translate business requirements into functional specifications
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Key Areas nn
- Operations
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- Product
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- Technology
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Domain Experience nn
- Banking / Financial Services (preferably Collections / Hardship / Debt Management)
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- Experience in large‑scale migration or transformation programs
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Tools Experience nn
- JIRA and Confluence
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- Process Mapping – Visio and Holocentric
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- Data Traceability – Excel (Advanced)
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- AI productivity improvements – Microsoft Copilot, Prompt‑based Querying
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Nice to Have Skills nn
- Functional and techno‑functional BA with collections knowledge for legacy transformation
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Role Description n
To support the end‑to‑end analysis, documentation, and validation of business processes and requirements across the Collections Migration Program, ensuring alignment with target state platforms (e.g., PLATO, AssistNow, downstream systems).