Job Description

Founded in 1970, Clayton's Towing Service has grown from a single handcrafted tow truck into one of Australia's largest towing and recovery operators. With multiple depots across Queensland and a team of more than 175 dedicated professionals, we are proud of our reputation for reliability, innovation, and exceptional customer service.

Join Queensland's Leading Towing & Recovery Team n

Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? At Clayton's Towing Service, we're looking for a motivated and customer-focused Customer Service Representative to join our Head Office team in Nambour. As the first point of contact for customers across Queensland, you'll play a critical role in providing support, solving problems, and ensuring every interaction is handled with professionalism and care. This is an exciting opportunity to join a well-established Queensland family business that values its people, invests in their development, and offers genuine career progression.

What You'll Be Doing n

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- Deliver outstanding customer service across a high-volume inbound call environment
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- Respond to customer enquiries promptly and professionally
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- Assist customers by providing information and connecting them with the right teams
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- Work closely with our Dispatch team via phone, radio, and email communications
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- Liaise with Queensland Police, TMR, insurers, roadside assistance providers,



and other stakeholders
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- Support day-to-day administrative functions within the office
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- Help create a positive customer experience during what can often be a stressful situation
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What We're Looking For n

You’ll be someone who enjoys helping others, remains calm under pressure, and takes pride in delivering exceptional service.

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- Previous experience in a customer service role, with call centre experience highly regarded
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- Excellent verbal and written communication skills
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- Strong computer and administrative capabilities
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- Great problem-solving skills and attention to detail
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- The ability to multitask and work effectively in a fast-paced environment
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- Robust time management and organisational skills
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- A positive attitude and willingness to learn
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- Availability to work a rotating roster, including occasional weekends
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Why Join Clayton's? n

At Clayton's, our people are the heart of our success. We've been supporting Queensland communities since 1970 and continue to grow because of the dedication of our incredible team.

What We Offer n

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- Above-award wages
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- Day and night shifts available
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- Comprehensive onboarding and ongoing training
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- Supportive and close-knit team culture
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- Genuine career growth and development opportunities
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- Employee Assistance Program (EAP)
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- Stability with one of Queensland's largest and most respected towing companies
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📌 Customer Service Representative (Twin Waters)
🏢 Clayton's Towing Service
📍 Twin Waters