Job Description

SERVICE PLANNER - BRISBANE

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Rentokil is looking for an organised Service Planner with solid administrative and communication skills to join the hygiene team in Acacia Ridge, Brisbane on a full time basis.

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At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.

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The core responsibilities in this role include:

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- Organisation and scheduling of regular field service activities in Hygiene Team
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- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
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- Organise installations and jobs for completion within divisional time frames and expectations
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- Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
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- Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
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- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
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- Provide ongoing reports requested by management in relations to such items as state of service, jobs,



customer service history, specific technician productivity and customer retention
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- Maintain reporting spreadsheets within timeframes
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The ideal candidate will have:

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- Excellent phone etiquette
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- Strong written and verbal communication skills
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- Strong computer skills
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- Ability to give clear instructions
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- Strong collaboration skills
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- Strong time management skills
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- Previous experience in a similar role, or fast-paced office environment
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As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

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If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch!

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Employees Testimonial -

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"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

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Lisa Craker

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“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

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Matt Jones

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“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

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Renay Fagan

📌 Service Planner - Hygiene (Moreton Bay Region)
🏢 Rentokil Initial
📍 Moreton Bay Region