Job Description

Senior Medical Receptionist – Front Office Lead | Specialist Practice, n

Job title: Senior Medical Receptionist – Front Office Lead | Specialist Practice, Spring Hill

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Lead the front desk of a growing ten-specialist rheumatology practice. $38 - $45 p/hr + super, with a pathway to Office Manager.

Key selling points n

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- $38 - $45 p/hr + super, permanent full-time
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- Formal six-month review with a pathway to Office Manager
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- Supportive specialist group in Spring Hill
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About us n

Brisbane Rheumatology is a specialist practice at 135 Wickham Terrace, Spring Hill, with ten rheumatologists across Level 3 and Level 9. We care for patients with rheumatic and musculoskeletal conditions, providing evidence-based treatment and compassionate care. Our practice is built on integrity, professionalism and a genuine commitment to improving quality of life for people living with rheumatological conditions. We're growing, and we're looking for people who share our commitment to patient-centred care.

About the role n

Brisbane Rheumatology is seeking an experienced Senior Medical Receptionist – Front Office Lead to join our team in Spring Hill. In this full-time role you'll lead our front office across Level 3 and Level 9, working closely with our Business Manager. You'll oversee the reception team, keep day-to-day operations running smoothly, and set the tone for every patient's experience of our practice.

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This role includes a formal review at six months. With demonstrated success, it grows into an Office Manager role.

What we offer n

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- $38 – $45 per hour + superannuation, depending on experience
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- Permanent full-time, Monday to Friday
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- A collaborative, respectful team and a supportive group of specialists
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- Structured induction and training in our systems, plus ongoing professional development
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What you'll be doing nn
- Leading the reception team, including the daily check-ins, rostering, and covering leave and sick days
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- Training,



mentoring and buddying new and junior staff, including our casual pool
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- Acting as the first point of escalation for patients, doctors and referrers, including complaints and feedback
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- Implementing and maintaining front office procedures, policies and checklists, and fixing process problems
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- Greeting patients warmly and keeping a calm, organised front office
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- Managing appointments, rescheduling and cancellations with care and attention to detail
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- Processing patient registrations and keeping patient records accurate
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- Checking referrals are valid and on file before appointments
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- Handling billing, payments and end-of-day reconciliation accurately
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- Managing phone enquiries and coordinating with doctors and staff to keep clinics running on time
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- Keeping reception areas tidy, stocked and well presented
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- Maintaining patient confidentiality and privacy at all times
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What we're looking for nn
- 3+ years' experience in medical reception or healthcare administration (specialist practice preferred), including time in a supervisory or lead role
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- Proven experience leading reception teams or training and mentoring junior staff
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- Solid working knowledge of Medicare and private billing, specialist referrals and patient payments
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- Strong medical terminology; rheumatology or specialist practice experience is highly desirable
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- Advanced skills in practice management software; Gentu / Genie or Xestro experience is highly regarded, and Health Engine or Coviu experience is a bonus
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- Calm, professional and organised under pressure, with a high level of accuracy
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- Excellent written and verbal communication and a skilled telephone manner
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- Knowledge of Australian privacy laws and health information confidentiality
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- A caring, empathetic approach, particularly with patients living with chronic conditions
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Applications are reviewed as they arrive and the ad may close early.

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Applications close 15 November 2026. Enquiries to Emily, *******@brisbanerheumatology.com.au

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📌 Senior Medical Receptionist - Front Office Lead | Specialist Practice, (Brisbane)
🏢 Brisbane Rheumatology Pty
📍 Brisbane