Job Description

Global Vision Recruitment on behalf of Technosoft Australia n
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nDate Posted: September 03, 2026 n
nPosition: ICT Help Desk 3 n
nSalary: $75,000 - $76,000 per annum plus 12% superannuation n
nHours: 38 hours n
nMode: Full-time n
nLocation: Level 19, 180 Lonsdale Street, Melbourne VIC 3000 n
nExperience required: Minimum 1 year of relevant ICT support or help desk experience n
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nTechnosoft Australia is a growing IT services and digital solutions company specialising in website development, app development, digital strategy, IT support, and business technology solutions for a wide range of clients across Australia. The company provides innovative and reliable technology services with a robust focus on customer satisfaction, technical support, and digital transformation solutions. n
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nWe are currently seeking a motivated and skilled ICT Help Desk Officer to join our growing technical support team. This role is ideal for a candidate with strong troubleshooting skills, excellent communication abilities, and a passion for providing high-quality IT support services to clients and internal users. n
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nThe successful candidate will be responsible for providing technical assistance and support related to hardware, software, systems, and network issues while ensuring prompt resolution of technical problems. n
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nKey Responsibilities: n
n• Provide first-level technical support to clients and internal staff via phone, email, and remote support tools n
n• Diagnose and resolve hardware, software, system, and network-related issues n
n• Install, configure, and maintain computer systems,



software applications, and peripheral devices n
n• Escalate complex technical issues to senior IT staff when required n
n• Maintain accurate records of support requests, troubleshooting activities, and system updates n
n• Assist with user account management, password resets, and access permissions n
n• Support website, application, and system maintenance activities where required n
n• Monitor system performance and identify potential technical issues proactively n
n• Assist in maintaining IT security standards, backups, and software updates n
n• Provide guidance and training to users on basic IT systems and applications n
n• Ensure all support tasks are completed within agreed service timeframes n
n• Collaborate with internal teams to support ongoing technology projects and improvements n
n• Maintain a professional and customer-focused approach when handling support requests n
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nQualifications: n
n• Tertiary qualification in Information Technology, ICT, Computer Science, or related field n
n• Minimum 1 year of relevant ICT support or help desk experience n
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nSkills and Other Requirements: n
n• Strong troubleshooting and problem-solving skills n
n• Knowledge of Windows operating systems, Microsoft Office, networking, and basic server administration n
n• Excellent verbal and written communication skills n
n• Ability to work independently and within a team environment n
n• Strong time management and organisational skills n
n• Customer service-focused attitude with the ability to work under pressure

📌 ICT Help Desk 3 (Melbourne)
🏢 Global Vision Recruitment
📍 Melbourne