14 Oct
|
XPT Software Australia Pty
|
Perth
14 Oct
XPT Software Australia Pty
Perth
Job Description
Role summary:
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Drive service design and operational readiness for new IT services,
n ensuring seamless onboarding into operations using ServiceNow and defined
n service management practices.
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Key responsibilities:
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- Collaborate with project and operations teams to
n define end -to -end service operationalization
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- Design and configure ServiceNow forms, workflows,
n and service request structures
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- Define and implement ticket management processes
n (incident, request, escalation)
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- Establish clear RACI across teams for service
n ownership, support, and governance
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- Create high -level SOPs and process documentation
n for service operations
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- Ensure alignment with service management
n standards (ITIL) and operational best practices
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Requirementsn
Mandatory skills:
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- Strong experience as a Business Analyst in IT
n service management / Service Design
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- Hands -on experience with ServiceNow (forms,
n workflows, ticketing)
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- Good understanding of ITIL processes
n (incident, request, change management)
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- Experience in service onboarding and
n operational readiness planning
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- Ability to define RACI, SOPs, and service
n processes
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- Strong stakeholder coordination across project
n and operations teams
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Preferred skills:
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- Experience in designing services in cloud/OT
n environments (e.g., Identity, Infrastructure services)
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- Knowledge of ServiceNow configurations and
n workflows
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- Robust documentation and process modeling skills
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