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Cygnet Health Care is one of the UK’s largest independent providers of mental health care. Cygnet is looking to appoint a Credit Controller to join our growing Head Office Finance team based in Kingshill office.
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Please note this is a 12 months’ FTC covering Maternity Leave.
Purpose of the role: n
This is a role within the Healthcare Credit Control team as a Credit Controller working on the FT ledger. This role ensures all revenue is collected in a timely fashion on a high volume/high value ledger and dealing with the associated queries that come up.
Responsibilities will include but are not limited to: n
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- Chasing debt by email and sometimes phone. You will have a set of accounts to chase, and ensure all invoices are chased and paid in accordance with our payment terms.
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- Ensuring overdue debt is kept to a minimum with explicit status notes and plan on next steps.
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- Dealing with a high level of complex queries and following the query resolution and escalation process.
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- Raising credit requests in line with the credit note policy in a timely manner.
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- To identify any potential delays or high-risk issues on an account and discussing this with the Senior or Credit Control Manager.
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- To attend weekly 1:1’s with the team manager to go through a debtor review, ensuring the monthly cash targets are being achieved.
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- Good eye for reconciliation and analysis of large groups of data.
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- Building good relationships with customers and ensuring an efficient service is being delivered.
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- Being able to manage and prioritise your workload in a busy environment.
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- Supporting all team members when necessary and during key financial periods.
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Experience nn
- 2-3 years’ experience of credit control is desirable. Also experience of accounts receivable procedures would be beneficial.
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- Working with large data sets, comfortable with manipulating excel spreadsheets.
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Strengths nn
- Attention to detail.
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- Curious approach to tasks and queries.
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- Accuracy with large data sets.
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- Microsoft Office applications.
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- Ability to prioritise own workload and thrives on ownership.
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- Persistence and determination.
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Qualities nn
- Team Player.
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- Strong communication and relationship-building skills to handle challenging customers conversations and internal queries.
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- A willingness to learn
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- Strong communication and relationship-building skills to handle challenging customers conversations and internal queries.
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Why Cygnet? We’ll offer you… nn
- Salary of £33,000 per year
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- Hybrid working with 2 days in the office and 3 days WFH
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- Strong career progression opportunities
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- Expert supervision & support
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- Employee referral scheme
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- Contributory pension scheme
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- "Cycle to work" scheme & employee discount savings
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- Blue Light discount card
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- 25 days annual leave plus an additional paid birthday & anniversary day leave.
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Please note, successful candidates will be required to undergo an enhanced DBS check.
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What next?
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If you care about making a difference – we want to talk to you.